Zoom: Partner Onboarding Admin Specialist (WFH/Night Shift)

KMC Solutions; Metro Manila; À distance; PHP 500 000 - 900 000; Plein temps

Avantages offerts par ce poste

Fully remote

Healthcare coverage

Mental wellbeing programs

Generous vacation policy

Inclusive culture

Résumé du poste

Zoom is seeking a Partner Onboarding Admin Specialist to serve as the operational backbone of the Global Partner Program, coordinating end-to-end onboarding for new partners and ensuring a seamless entry into the Zoom ecosystem.

You will be the connective tissue between new partners, Channel Account Managers, and cross-functional teams, driving timely milestones and proactive communication across regions and platforms.

Qualifications

• 2–3 years of experience in partner programs or channel operations
• Strong organizational skills with multi-track onboarding
• Excellent written and verbal communication with partners and stakeholders
• Experience using CRM platforms (e.g., Salesforce) and project mgmt tools
• Proactive, detail-oriented with problem-solving bias
• Collaborative team player in fast-paced environments
• Familiarity onboarding SaaS partners
• Experience with partner portals, LMS, or enablement platforms

Responsabilités

• Coordinate and manage the end-to-end onboarding experience for new Zoom Partners globally, ensuring all milestones are met on time
• Serve as the primary point of contact for new partners during onboarding, proactively communicating to ensure they have the resources, tools, and support they need
• Assist with partner development initiatives to help partners expand their proficiency across business practices
• Track onboarding progress across all partners using CRM and project management tools, maintaining accurate records and surfacing blockers early
• Partner closely with Zoom Channel Account Managers to keep them informed of onboarding status, partner needs, and readiness milestones
• Collaborate cross-functionally with Enablement, Operations, Legal, Compliance, and IT to ensure onboarding requirements are fulfilled and documented
• Engage partners through regular digital communications
• Maintain onboarding dashboards and reports that provide visibility into pipeline, completion rates, partner health, and process improvement opportunities
• Identify gaps or friction points in the onboarding process and recommend improvements to enhance partner experience and operational efficiency
• Build and maintain a library of partner-facing materials, such as templated communications

Connaissances

Partner programs

Channel operations

Onboarding

CRM (Salesforce)

Project management

Communication

Cross-functional collaboration

SaaS onboarding

Outils

Salesforce

Asana

Monday.com

Smartsheet

Description du poste

About the role

The Partner Onboarding Admin Specialist will be an operational backbone of Zoom's Partner Onboarding and Development process, supporting the Global Partner Program team as we scale and expand new Partner Routes to Market. You'll own the day-to-day coordination of partner onboarding and development — ensuring every new partner has a seamless, well-supported entry into the Zoom ecosystem. You'll be the connective tissue between new partners, Zoom Channel Account Managers, and cross-functional teams — keeping everyone informed, aligned, and equipped to succeed. Your organizational skills, attention to detail, and proactive communication will directly impact partner time-to-value and program success.

Key responsibilities

• Coordinate and manage the end-to-end onboarding experience for new Zoom Partners globally, ensuring all milestones are met on time

• Serve as the primary point of contact for new partners during onboarding, proactively communicating to ensure they have the resources, tools, and support they need

• Assist with partner development initiatives to help partners expand their proficiency across business practices

• Track onboarding progress across all partners using CRM and project management tools, maintaining accurate records and surfacing blockers early

• Partner closely with Zoom Channel Account Managers to keep them informed of onboarding status, partner needs, and readiness milestones

• Collaborate cross-functionally with Enablement, Operations, Legal, Compliance, and IT to ensure onboarding requirements are fulfilled and documented

• Engage partners through regular digital communications

• Maintain onboarding dashboards and reports that provide visibility into pipeline, completion rates, partner health, and process improvement opportunities

• Identify gaps or friction points in the onboarding process and recommend improvements to enhance partner experience and operational efficiency

• Build and maintain a library of partner-facing materials, such as templated communications

About you

• 2–3 years of experience in partner programs, channel operations, customer onboarding, or program coordination

• Strong organizational skills with the ability to manage multiple onboarding tracks simultaneously and keep detailed records

• Excellent written and verbal communication skills — comfortable engaging with partners, internal stakeholders, and cross-functional teams

• Experience using CRM platforms (e.g., Salesforce) and project management tools (e.g., Asana, Monday, Smartsheet) to track workflows and progress

• Proactive, detail-oriented mindset with a bias toward solving problems before they elevate

• Collaborative team player who thrives in fast-paced, cross-functional environments

• Previous experience onboarding technology or SaaS partners (favorable)

• Familiarity with partner portals, learning management systems (LMS), or partner enablement platforms (favorable)

• Experience supporting new program launches or pilot initiatives (favorable)

• Background in customer success, account coordination, or partner enablement (favorable)

Benefits

• Work in a fully remote environment from your own home office

• Comprehensive, top-tier healthcare coverage for you and your dependents

• Extensive mental wellbeing programs designed for you and your family

• Highly competitive vacation policy

• Workplace culture deeply rooted in empathy, diversity, and genuine inclusion