Partner Operations Analyst Virtual, Philippines Business Development

Thumbtack; Philippines; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

PTO 30 days

Remote stipend

Internet allowance

StIPEND for dev

Mental health coaching

HMO coverage

Job summary

Thumbtack is seeking a Partner Operations Analyst to ensure smooth partnerships operations and scalable processes. You will own onboarding, partner support, and cross-functional project delivery, leveraging AI and automation to streamline workflows.

You’ll work with internal teams and external partners to launch new programs and improve tooling while maintaining organized, auditable processes across the business.

Qualifications

• 3+ years in operations, partner or account management, customer success, or support ops
• Experience owning a process end to end from mapping to improvement
• Track record delivering cross-functional projects with clear results
• Comfortable with Salesforce, Jira, dashboards/reports; exposure to APIs and product integrations
• Experience using AI or automation tools to cut manual work
• Clear written and verbal English with external partners
• Able to work U.S. hours, including graveyard shifts, with occasional schedule changes

Responsibilities

• Own partner onboarding pipeline from Application Portal to Pro Marketplace and keep partners live
• Provide ongoing account management for high-value software and marketing partners
• Lead independent projects from scoping to delivery and manage timelines across teams
• Build and maintain automation and AI tools for data collection, tracking, and reporting
• Support pilots and partnership launches from fulfillment to feedback
• Collaborate with Engineering, external developers, Partnerships, and Support on tool testing and improvements
• Keep workflows, documentation, and Jira dashboards current for leadership visibility

Skills

Partner management

Operations

Project management

Salesforce

Jira

Data dashboards

Automation

English communication

Education

Bachelor's degree

Tools

Jira

Salesforce

Spreadsheets

APIs

Data dashboards

Job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Partner Operations Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue increases.

Hear from

Joey

“I feel both totally supported and genuinely challenged, but my team also fosters a culture with values that truly resonate with who I am.”

Joey

Partnerships Success Manager

About the role

As a Partner Operations Analyst at Thumbtack, you'll play a key role in keeping our partnerships business running smoothly while helping build the processes and systems that support its growth. You'll own partner onboarding and ongoing operational support, work closely with internal teams and external partners, and help turn new partnership initiatives into scalable, repeatable operations.

This role is a mix of hands-on execution, cross-functional project management, and continuous improvement. You'll have the opportunity to lead projects independently, use AI and automation to simplify workflows, and help launch new programs as our partnerships business evolves. We're looking for someone who's organized, resourceful, and comfortable navigating ambiguity—someone who enjoys solving problems, taking ownership, and finding better ways to get things done.

What you’ll do

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, making sure every partner is set up, live, and active.
• Provide ongoing account management for high-value software and marketing partners, acting as their main operational point of contact.
• Lead independent projects from scoping, planning, and delivery, driving process and systems improvements by managing timelines and dependencies across teams.
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting so the team spends less time on manual work.
• Support new pilots and partnership launches, from fulfillment and refunds to pro surveys and early program feedback.
• Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test new tools, and move process improvements forward.
• Keep workflows, documentation, and Jira dashboards current so volume, bottlenecks, and partner health are visible to leadership.

In order to be successful, you must bring

• 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company.
• Experience owning a process end to end, from mapping and documenting it to improving it.
• A track record of delivering a cross-functional project where you set the plan, managed dependencies, and can point to the result.
• Comfortable with Salesforce, Jira, and spreadsheets; experience building dashboards or reports, and exposure to APIs and product integrations.
• Experience using AI or automation tools to cut down on manual work.
• Clear written and verbal English, and confidence working with technical and non-technical stakeholders, including external partners.
• Able to work U.S. hours, including graveyard shifts, with occasional schedule changes.

Supporting you at work and beyond

In addition to our virtual-first model, we offer:

Paid time off

30 days of PTO (pro-rated based on start date), including a week-long, end-of-year shutdown and a 15% night shift differential.

Remote work stipend and internet allowance

PHP 46,600.00 annual stipend to use for professional development, self care, office set-up and more. We also provide PHP 1,500/month internet allowance.

Mental health and financial coaching

12 coaching sessions and 12 therapy sessions for yourself and your dependents. We also offer one‑one financial guidance from a financial wellness provider.

HMO coverage includes yourself and up to three of your dependents (two at no cost). We also cover common‑law and same‑sex domestic partners.

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