Customer Care Representative

Hydropure Tech Philippines Corporation; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Comprehensive Health Insurance

15 days of leave credits

Yearly Salary Adjustments

End-of-Year Bonus

Overtime Pay

Training & Development Programs

Job summary

A leading water solutions company in Metro Manila is seeking a Customer Care Representative to maintain client relations. The ideal candidate will have 3-4 years of customer service experience and a background in related fields. Responsibilities include managing client complaints, maintaining client databases, and collaborating with internal teams. This role offers competitive perks including health insurance and performance bonuses.

Qualifications

• Minimum 3-4 years’ experience in Customer Service or related field.
• Flexible team player with excellent interpersonal skills.
• Must be prompt and capable of managing multiple tasks.

Responsibilities

• Maintain a database of service history for each client.
• Manage client complaints professionally and promptly.
• Collaborate with the purchasing team for service requests.

Skills

Customer Service experience

Interpersonal skills

Time management

Resourcefulness

Education

Degree in Marketing, Sales, Business Administration or related field

Job description

WHAT’S IN IT FOR YOU? (PERKS AND BENEFITS)

We know that top talent deserves top rewards. Here’s what you’ll enjoy when you join our team:

• Comprehensive Health Insurance upon regularization (Philcare) with ₱250,000 MBL
• 15 days of total leave credits (7.5 SL + 7.5 VL) upon regularization
• Annual Company-Sponsored Recreational Activities
• Yearly Salary Adjustment/Increase based on your performance review
• End-of-Year Bonus
• Overtime Pay + Performance-Based Bonus + Mandatory 13th Month Pay
• Communication Allowances (when applicable)
• Other Allowances (food & transportation for field work)
• Training & Development Programs aligned with our yearly training plan
• Christmas Gift & Pantry Food Supplies

ABOUT US

For over 30 years, Nature’s Blend Water Systems USA and Hydropure Tech Phils. Corp. have been at the forefront of water treatment and filtration solutions, serving residential, commercial, and industrial clients.

We are a PCAB Triple AAA Contractor, ISO 9001:2015 certified, and trusted by industry leaders—including being recognized by MAYNILAD’s Top Achievement for Partners (TAP) 2025.

• 9,000+ projects completed
• 3,000+ premium clients served
• 300M+ gallons of water purified daily

Our expertise spans Commercial & Industrial Reverse Osmosis, Desalination, Rainwater Harvesting, Ultraviolet Disinfection, and Wastewater Reclamation—providing safe, sustainable, and innovative water solutions worldwide.

Now, we’re looking for a Customer Care Representative who shares our passion for service excellence and commitment to client satisfaction.

The Role:

As our Customer Care Representative, you will be the heart of our client relationships. You will:

• Maintain a database showing a detailed service history of each client from collation to resolution.
• Manage all complaints with enthusiasm, positivity and a professional attitude regardless of the disposition of the client, ensuring that all concerns are responded to within 24-hours of notification.
• Roll out annual customer care surveys as part of the company’s QA/QC Policy, ensuring that all necessary areas for improvement are assessed and addressed internally.
• Play a key-role in the analysis and collation of survey results.
• Practice speedy implementation of the company’s customer care processes, including scheduling of services calls with our technicians and ensuring requests for repairs, installations, parts replacements are procured accordingly.
• Collaborate with the purchasing team for any requests needed for any service call including informing them of any urgent or medium to long-term deadlines for proper time management and coordination.
• Prepare billings/quotations for client’s review in lieu of their concern/ request, with prior approval from one’s supervisor or line manager.
• Collaborate with the collection officer in ensuring that all issued invoices are paid and collected.
• Ensure that our current policies and regulations with regards to collections and settlement of balances are complied with.
• Keep each client updated with every development accordingly on the status of their concerns.
• Turn over the appropriate concern to the appropriate staff or department when necessary.
• Acquire through self-study, research, etc., sufficient enough knowledge of the company’s series of products, services and systems to properly entertain all client inquiries.
• Perform other tasks that uphold our Code of Conduct & Service Excellence Standards at all times.

WHAT WE’RE LOOKING FOR:

• 3-4 years’ experience in Customer Service/Customer Care (BPO or related industries preferred).
• Graduate of Marketing, Sales, Business Administration, or similar fields.
• Flexible team player with excellent interpersonal skills.
• Prompt and capable of managing simultaneous tasks daily to meet deadlines.
• Resourceful and able to work independently with minimal supervision.
• Open to learning and taking on new challenges.

BE PART OF SOMETHING BIGGER

Join us in our mission to build innovative and sustainable water solutions that improve lives and industries.