Zendesk Administrator: Contact Center Pro (Hybrid)

MicroSourcing International; Manila; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Zendesk Administrator (Contact Center Platform) in Ortigas, Pasig. The role centers on day-to-day Zendesk administration, user management, routing configuration, and continuous platform improvements.

Hybrid work arrangement; highly qualified candidates may be considered for WFH if fully versed in all products including AWS Connect and ZD Contact Center. The position offers opportunities for operational ownership, collaboration with multiple teams, and ongoing

Qualifications

• Extensive experience administering Zendesk in production environments.

Responsibilities

• Platform Administration: maintain Zendesk across units, manage users, routing rules, and Talk configuration.
• Operational Support: troubleshoot issues, coordinate incidents, provide second-level support.
• Continuous Improvement: identify automation opportunities and optimize workflows.
• Reporting & Analytics: configure reports and dashboards in Zendesk Explore.
• Documentation & Governance: keep configuration docs updated and compliant.
• Stakeholder Collaboration: work with operations, CX, tech and business teams.

Job description

MicroSourcing is hiring a Zendesk Administrator (Contact Center Platform) in Ortigas, Pasig. The role centers on day-to-day Zendesk administration, user management, routing configuration, and continuous platform improvements.

Hybrid work arrangement; highly qualified candidates may be considered for WFH if fully versed in all products including AWS Connect and ZD Contact Center. The position offers opportunities for operational ownership, collaboration with multiple teams, and ongoing