Zendesk Engineer Elevate Support Operations

MicroSourcing; Pasig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Ortigas, Pasig is seeking a Zendesk Engineer to manage day-to-day Zendesk administration and stakeholder collaboration for a production Contact Center environment.

The role emphasizes platform governance, workflow configuration, and operational support, with hybrid work arrangement (2 days WFH, 3 days onsite) and day-one healthcare coverage, plus growth opportunities within a multinodal enterprise.

Qualifications

• Extensive experience administering Zendesk in a production environment.
• Strong knowledge of Zendesk Talk.
• Strong knowledge of Zendesk Support.
• Experience supporting Contact Center or Customer Service platforms.
• Configuring workflows, triggers, automations, macros, and business rules.
• Routing, queues, IVRs, and operational configurations.
• User administration, security roles, permissions, and access management.

Responsibilities

• Administer and maintain the Zendesk platform across multiple business units and teams.
• Configure and manage users, groups, roles, permissions, and security settings.
• Maintain queues, routing rules, business hours, skills-based routing, and contact center configurations.
• Configure IVRs, call routing logic, queues, and operational workflows.
• Create and maintain triggers, automations, macros, views, and ticket fields.
• Manage Zendesk Talk configuration and telephony features.
• Perform routine platform administration and health checks.
• Ensure configurations follow governance standards.

Skills

Zendesk Admin

Zendesk Talk

Zendesk Support

Production support

ITSM principles

Stakeholder communication

Tools

Zendesk APIs

Job description

MicroSourcing in Ortigas, Pasig is seeking a Zendesk Engineer to manage day-to-day Zendesk administration and stakeholder collaboration for a production Contact Center environment.

The role emphasizes platform governance, workflow configuration, and operational support, with hybrid work arrangement (2 days WFH, 3 days onsite) and day-one healthcare coverage, plus growth opportunities within a multinodal enterprise.