Youth Sports Scheduling & CRM Specialist

VA Masters; Mati; On-site; PHP 240,000 - 360,000; Full time

Job summary

VA Masters in Mati, Philippines is seeking a dependable Customer Service and Appointment Setting Specialist. You will handle member inquiries, book training sessions, and maintain client records within our CRM daily, serving as the friendly first contact for members and coaches alike.

The role emphasizes organized scheduling, accurate data entry, and reliable, detail-oriented independent work. Prior experience with GoHighLevel and Mindbody is a plus, as is a proactive, clear communication style.

Qualifications

• Proven experience in customer service, client support, or appointment setting.
• Hands-on experience with a CRM platform (GoHighLevel strongly preferred).
• Excellent written and spoken English with a friendly, professional tone.
• Strong organizational skills and high attention to detail in record keeping.
• Ability to prioritize and handle a high volume of inquiries without losing accuracy.
• Comfortable learning new software quickly.
• Reliable, detail-oriented, and able to work independently.
• Strong communication skills and the ability to know when to elevate an issue.

Responsibilities

• Respond to member inquiries and requests promptly and professionally.
• Book, reschedule, and confirm appointments for training sessions.
• Manage and update lead and member records inside the CRM.
• Follow up with leads and members to keep the pipeline moving and reduce no-shows.
• Support the onboarding of new members, including collecting information and setting them up in the system.
• Escalate requests that require coaching or management input to the internal team.
• Maintain accurate, organized data across scheduling and CRM platforms.
• Assist with general administrative tasks that support daily operations.

Skills

Customer service

Appointment setting

GoHighLevel CRM

English proficiency

Organizational skills

Independent worker

Prioritization

Tools

Mindbody

Job description

VA Masters in Mati, Philippines is seeking a dependable Customer Service and Appointment Setting Specialist. You will handle member inquiries, book training sessions, and maintain client records within our CRM daily, serving as the friendly first contact for members and coaches alike.

The role emphasizes organized scheduling, accurate data entry, and reliable, detail-oriented independent work. Prior experience with GoHighLevel and Mindbody is a plus, as is a proactive, clear communication style.