Workplace Exp Coordinator

CBRE; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

CBRE Workplace Experience Coordinator location: Metro Manila. You will deliver a world-class customer service experience to employees and guests, acting as the first point of contact and supporting daily workplace operations within a designated building.

The role requires basic MS Office proficiency, strong organizational skills, and clear communication to coordinate events, vendor relations, and on-site services under supervision.

Qualifications

• High School Diploma or GED is required or equivalent.
• Ability to follow basic work routines and standards in the application of work.
• Good communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all entrants to the facility; greet them, issue passes, and follow security protocols.
• Answer phones professionally; create presentations and address groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities upon request.
• Coordinate and execute workplace services including mail, supplies, onboarding, and janitorial/maintenance work orders.
• Acknowledge inquiries or complaints and provide professional, customer-service oriented solutions.
• Organize on-site events, secure spaces, set up/tear down, and deliver supplies.
• Follow security/emergency procedures and coordinate with relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information to colleagues and follow manager directions.

Skills

Communication skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.