Workplace Exp Coordinator

CBRE; Philippines; On-site; PHP 360,000 - 420,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in the Philippines to deliver world-class service to employees and guests. You’ll greet visitors, issue passes, coordinate events, and manage on-site services while following security procedures.

You will handle inquiries with a customer-focused approach and liaise with vendors to ensure smooth operations. Strong MS Office skills and organizational mindset are essential for success in this role.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in applying work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all entering the facility; greet visitors and issue passes while following security protocols.
• Answer the telephone professionally and assist with presentations and group communications.
• Arrange and confirm recreational, dining, and business activities on request.
• Manage janitorial or maintenance work orders and coordinate workplace services such as mail and onboarding.
• Acknowledge inquiries or complaints and provide professional customer service-led solutions.
• Organize and manage on-site events, including space setup and teardown and delivery of supplies.
• Follow property security and emergency procedures and notify relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.