Workforce Report Supervisor

ContactPoint360; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Base salary

HMO insurance

Dental coverage

Paid vacation

13th month pay

Leadership training

Employee discounts

Job summary

ContactPoint360 in Cebu is seeking a Workforce Report Supervisor to oversee the preparation, analysis, and distribution of workforce reports for senior management. You will work with data from multiple sources and support HR analytics initiatives.

You will lead the WFM reporting team, mentor junior staff, and collaborate with HR systems to ensure data accuracy. A detail-oriented communicator with 3+ years in HR/WFM reporting fits this role.

Qualifications

• 3+ years of experience in HR / WFM reporting and analytics.
• At least 1 year of leading WFM / Reports teams.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word) and HR systems.

Responsibilities

• Supervise and review the preparation of workforce reports from multiple data sources.
• Analyze report data to identify trends, opportunities for improvement, and areas requiring attention.
• Collaborate with stakeholders to ensure reports meet their needs and requirements.
• Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration.
• Provide training and guidance to junior staff on reporting processes and best practices.

Skills

HR reporting

Team leadership

Analytical thinking

Communication

MS Office

Independent worker

Tools

HR systems

Job description

Join our CP360 Family, today!

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together!

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Visit our website for more information: https://contactpoint360.com/

Job Summary:

The Workforce Report Supervisor is responsible for overseeing the preparation, analysis, and dissemination of various workforce reports to senior management and stakeholders. This critical role requires a detail-oriented professional with strong analytical skills and experience in WFM and HR reporting.

Key Responsibilities:

• Supervise and review the preparation of workforce reports (e.g., headcount, turnover, demographics) from multiple data sources

• Analyze report data to identify trends, opportunities for improvement, and areas requiring attention

• Collaborate with stakeholders to ensure reports meet their needs and requirements

• Develop and maintain relationships with HR systems administrators to ensure accurate data extraction and integration

• Provide training and guidance to junior staff on reporting processes and best practices

Required Skills and Qualifications:

• 3+ years of experience in HR / WFM reporting and analytics

• at least 1 year of leading WFM / Reports teams

• Strong analytical and problem-solving skills with attention to detail

• Excellent communication and interpersonal skills

• Proficiency in MS Office (Excel, Word) and HR systems

• Ability to work independently and manage multiple priorities

What's in it for you?

• Great base salary

• HMO Medical Insurance

• Dental Coverage

• Paid Vacation and Sick leave

• 13th-Month Pay

• Career & Leadership Development Training Programs

• Corporate Employee Discounts on Partnered Stores