Workforce Analyst (Scheduler)

ALORICA TELESERVICES, INC.; Philippines; On-site; PHP 300,000 - 550,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a Workforce Scheduler to optimize staffing and operational efficiency. You will create and maintain schedules based on forecasted demand, monitor adherence and attendance, and handle adjustments and time-off requests.

The role requires a Bachelor's degree, 1-2 years of WFM or scheduling experience, and strong analytical and Excel skills. Excellent communication and problem-solving abilities are essential to succeed in a dynamic call center environment.

Qualifications

• Bachelor's degree in any course.
• 1-2 years of WFM or scheduling experience preferred.
• Strong analytical and Excel skills
• Good communication and problem-solving skills

Responsibilities

• Create and maintain employee schedules based on forecasted demand
• Monitor staffing levels, attendance, and schedule adherence
• Handle schedule adjustments, shift changes, and time-off requests
• Analyze workforce data and prepare staffing reports
• Coordinate with Operations and WFM teams to address staffing gaps

Skills

Analytical skills

Excel skills

Communication skills

Problem solving

Education

Bachelor's degree (any course)

Job description

About the role

Manages workforce schedules to ensure optimal staffing and operational efficiency.

Key responsibilities

• Create and maintain employee schedules based on forecasted demand
• Monitor staffing levels, attendance, and schedule adherence
• Handle schedule adjustments, shift changes, and time-off requests
• Analyze workforce data and prepare staffing reports
• Coordinate with Operations and WFM teams to address staffing gaps

About you

• Bachelor's degree in any course
• 1-2 years of WFM or scheduling experience preferred
• Strong analytical and Excel skills
• Good communication and problem-solving skills