Workforce Management Manager

QuickStart Solutions; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading services firm located in Manila is seeking an HR Manager to oversee workforce planning and forecasting. The ideal candidate has 3-5 years of experience in data analysis and client communication. Responsibilities include managing staffing efficiency, preparing performance reports, and collaborating with analysts. This full-time position requires a Bachelor's degree and offers onsite work in Metro Manila.

Qualifications

• 3-5 years of experience in workforce planning and data analysis.
• Proven ability to communicate effectively with clients.
• Experience in preparing and maintaining performance reports.
• Analyze and manage workforce data, identifying trends and insights.
• Collaborate with Real-Time Analysts to track attendance, adherence, and productivity.

Responsibilities

• Manage workforce planning and forecasting.
• Communicate effectively with clients about workforce activities.
• Prepare and maintain performance reports to monitor operational metrics.
• Analyze and manage workforce data for continuous process enhancement.
• Collaborate with analysts to track attendance and productivity.
• Improve reporting systems for operational effectiveness.

Skills

Workforce Planning

Data Analysis

Client Communication

Reporting & Forecasting

Process Improvement

Education

Bachelor's degree

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

• Manage workforce planning and forecasting to ensure adequate staffing, balanced workloads, and optimal scheduling for operational efficiency.
• Communicate effectively with clients regarding workforce activities, including forecasts, service level performance, and action plans for improvement.
• Prepare and maintain performance reports—daily, weekly, and monthly—to monitor key operational metrics and support decision-making.
• Analyze and manage workforce data, identifying trends, resolving issues, and providing insights for continuous process enhancement.
• Collaborate with Real-Time Analysts to track attendance, adherence, and productivity, ensuring alignment with Service Level Agreements (SLAs).
• Continuously improve reporting systems and tools to enhance accuracy, visibility, and operational effectiveness.

Workforce Planning, Data Analysis, Client Communication, Reporting & Forecasting, Process Improvement

Preview

HR Manager QuickStart Solutions

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