Workforce Management/Real Time Analyst

J-K Network Services; Taguig; On-site; PHP 1,218,672 - 1,459,728; Full time

Job summary

A leading IT and consulting firm in Taguig City is seeking a Workforce Manager. This position requires at least 5 years of experience in workforce management and substantial people management skills. Responsibilities include workforce strategy development, performance analytics, and fostering collaboration among teams. Candidates must be amenable to working on-site during night shifts. This role offers competitive compensation of approximately Php 120,000. Join us to be part of a top-tier organization!

Qualifications

• At least 5 years of working experience in workforce management.
• Experience in managing people effectively.
• Willing to work on-site and during night shifts.

Responsibilities

• Develop workforce strategy and planning.
• Create quality frameworks for performance.
• Conduct reporting and performance analytics.
• Collaborate with teams and influence outcomes.
• Perform other tasks as assigned.

Skills

People Management

Workforce Strategy & Planning

Performance Analytics

Education

Bachelor's Degree

Job description

Client Profile

This IT and consulting company is listed in the TOP 10 great companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe.

Position

Workforce Manager

Industry

IT/BPO Company

Location

Taguig City

Work Set up

Work On Site

Salary

Php 120,000

Work Schedule

Night Shift

Requirements

• Bachelors Degree holder
• At least 5 years of working experience in workforce management
• People Management experience
• Amenable to work on site.
• Amenable to work night shift working schedule

Responsibilities

• Workforce Strategy & Planning
• Quality Framework Development
• Reporting & Performance Analytics
• Collaboration & Influence
• Other task as assigned

Recruitment process: (Online)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer