Workforce Analyst | Hybrid | Manila / Cebu
Capacita Human Resource Management Consultancy
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Benefits offered by this job
Job summary
Capacita Human Resource Management Consultancy in Manila (also Cebu) is hiring a Workforce Analyst to support forecasting, capacity planning, and data-driven decision making. The role blends operational staffing analysis with reporting, and is offered on a hybrid basis with a graveyard shift.
You will leverage Excel, Access, VBA, and VB.NET to build dashboards, automate reports, and present insights to management. This is a growth-focused position in a dynamic outsourcing environment.
Qualifications
- Bachelor's degree or college degree required.
- Minimum 2–3 years in Workforce/Resource Management.
- At least 1.5–2 years in data analytics.
- Experience in call center/BPO or customer service preferred.
- Experience in workforce planning, capacity management, forecasting, or reporting.
Responsibilities
- Support workforce capacity planning and forecasting aligned with business needs.
- Analyze historical data to develop accurate forecasts.
- Identify capacity gaps and recommend adjustments.
- Prepare regular workforce reports and dashboards for management.
- Translate data into actionable insights for stakeholders.
- Develop and maintain reporting templates and automation.
- Present findings to management and stakeholders.
Skills
Education
Tools
Job description
Earn up to PHP 49,000 | Hybrid Work Setup | Manila / Cebu | Graveyard Shift
Are you experienced in Workforce Management (WFM), Capacity Planning, Forecasting, and Data Analytics? Do you have strong technical skills in Microsoft Excel, Access, VBA, and VB.NET?
We are looking for a highly analytical and detail-oriented Workforce Analyst to support workforce planning, resource forecasting, operational reporting, and data-driven decision-making.
This is an excellent opportunity for professionals with a background in workforce or resource management who can analyze operational requirements, evaluate staffing capacity, identify workforce trends, and translate complex data into meaningful insights for business leaders.
Position: Workforce Analyst
Job Category: Support / Workforce Management
Work Locations: Manila or Cebu
Work Arrangement: Hybrid
Support workforce capacity planning and forecasting activities to ensure staffing resources are aligned with projected business and operational requirements.
Analyze historical workforce data, workload patterns, operational volumes, and staffing trends to develop accurate forecasts.
Evaluate current and projected workforce capacity to identify potential staffing shortages, excess capacity, and resource allocation concerns.
Assist in determining workforce requirements based on operational demand, service expectations, productivity, and business needs.
Monitor workforce availability, utilization, staffing levels, and resource distribution to support effective workforce deployment.
Identify gaps between forecasted and actual workforce requirements and recommend appropriate adjustments.
Provide analytical support for short-term and long-term workforce planning initiatives.
Collect, consolidate, validate, and analyze workforce and operational data from multiple sources.
Prepare regular workforce reports, analytical summaries, dashboards, and presentations for management review.
Interpret complex datasets and identify meaningful trends, patterns, performance gaps, and opportunities for improvement.
Monitor key workforce indicators and operational metrics to support informed business decisions.
Ensure data accuracy, consistency, completeness, and reliability across workforce reports.
Translate workforce data into actionable insights and recommendations for relevant stakeholders.
Support management in evaluating workforce performance, resource utilization, and operational efficiency.
Utilize advanced Microsoft Excel functions and tools to manage large datasets, perform calculations, and develop comprehensive reports.
Leverage Microsoft Access for database management, data organization, and information retrieval.
Apply VBA and VB.NET knowledge to automate repetitive reporting activities, streamline data processing, and improve reporting efficiency.
Develop and maintain reporting templates, automated tools, and structured data management processes.
Identify opportunities to simplify manual tasks and enhance the accuracy and efficiency of workforce reporting.
Ensure reports and analytical outputs are properly maintained, documented, and updated.
Prepare clear and professional presentations using Microsoft PowerPoint to communicate workforce findings, forecasts, and recommendations.
Present analytical results and operational insights to management and relevant stakeholders.
Explain workforce trends, capacity concerns, and resource planning recommendations in a clear and understandable manner.
Coordinate with internal teams to gather information, clarify reporting requirements, and address workforce-related concerns.
Provide timely updates and communicate important findings that may affect workforce planning and operational performance.
Develop, maintain, and update process documentation, standard operating procedures, reporting guidelines, and other business-related materials.
Ensure workforce management processes and reporting procedures are properly documented and communicated.
Prepare training materials and provide training or knowledge-sharing sessions based on established documentation.
Support process consistency by helping team members understand reporting standards, procedures, and workforce management practices.
Recommend improvements to existing documentation and workflows to promote efficiency and standardization.
Identify opportunities to improve workforce forecasting, capacity planning, reporting processes, and resource utilization.
Investigate discrepancies between planned and actual workforce requirements and provide recommendations for corrective action.
Support initiatives focused on improving data accuracy, reporting turnaround time, and operational efficiency.
Work closely with relevant stakeholders to ensure workforce reports and planning activities address business requirements.
Maintain a high level of accuracy, confidentiality, and professionalism when handling workforce and operational information.
Educational Background
Candidate must possess at least a bachelor's degree or college degree.
Relevant Work Experience
Minimum of 2–3 years of working knowledge and technical understanding of Workforce Management or Resource Management principles, concepts, and practices.
Experience in the call center, Business Process Outsourcing (BPO), or customer service industry is strongly preferred.
At least 1.5–2 years of data analytics experience is required.
Practical experience in workforce planning, capacity management, forecasting, operational reporting, or resource allocation is highly relevant.
Technical Skills & Systems Knowledge
Candidates must have deep to expert-level knowledge of the following Microsoft applications and tools:
Microsoft Excel: Strong ability to work with complex datasets, formulas, data analysis, and reporting functions.
Microsoft Access: Knowledge of database management, data organization, and data retrieval.
VBA: Ability to work with macros and automation to improve reporting and data processing activities.
VB.NET: Technical understanding and practical knowledge of programming or automation applications.
Microsoft Word: Ability to create professional business documents, reports, and process documentation.
Microsoft PowerPoint: Ability to develop structured presentations and communicate analytical findings effectively.
Communication & Documentation Skills
Good written and verbal communication skills.
Confident in presenting reports, findings, and recommendations in face-to-face discussions.
Experience in business writing, particularly process documentation and standard operating procedures.
Ability to develop documentation that is clear, accurate, and easy to understand.
Experience providing training or knowledge-sharing sessions based on prepared documentation.
Core Competencies
Strong analytical and critical-thinking abilities.
Excellent attention to detail and data accuracy.
Strong organizational and time-management skills.
Ability to interpret data and translate findings into practical business recommendations.
Effective stakeholder coordination and communication.
Ability to manage multiple reporting and workforce planning requirements in a fast-paced operational environment.
The ideal candidate is someone who combines practical Workforce Management experience with strong technical and analytical capabilities. They should understand how staffing requirements are forecasted, how workforce capacity is evaluated, and how operational data can be used to support effective resource planning.
Candidates with experience in BPO or call center environments, particularly those who have handled workforce forecasting, capacity planning, staffing analysis, and automated reporting, will be highly relevant.
A strong command of Excel, Access, VBA, and VB.NET is especially important, together with the ability to present findings, prepare business documentation, and provide training based on established processes.
Competitive salary package of PHP 35,000 – PHP 45,000.
Hybrid work arrangement.
Work location options in Manila or Cebu.
Opportunity to strengthen your expertise in workforce management, capacity planning, forecasting, and data analytics.
Exposure to operational reporting, business analysis, and resource optimization.
Opportunity to contribute to process improvement and data-driven business decisions.
Two available positions with an immediate hiring requirement.
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