Workforce Analyst

ECAM Technologies Corporation; Pasig; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Day 1 HMO

Annual salary increase

Additional leave credits

Job summary

ECAM Technologies Corporation seeks a Workforce Management Analyst to help ensure optimal staffing in Metro Manila. You’ll analyze schedules, monitor real-time staffing and report discrepancies to keep performance standards high.

Responsibilities include forecasting, schedule analysis, and partnering with Operations to optimize throughput. Proficiency in Excel, dashboards, and clear written/verbal communication is essential, with ability to work weekends and night shifts.

Qualifications

• Bachelor’s degree in quantitative domain or related field.
• 1–3 years of experience in workforce management scheduling, analysis and reporting.
• Intermediate Excel skills required; macros and programming preferred.
• Experience creating dashboards/templates and presenting results.
• Strong written and verbal communication across all organization levels.

Responsibilities

• Ensures published schedule shells follow 6-week forecast with +/-5% margin.
• Maintains schedule analysis portfolio to support scheduling improvements.
• Coordinates, plans, and implements workforce affecting activities.
• Monitors schedule adherence via attendance tracking.
• Performs other duties as assigned by the WFM Supervisor.
• Provides support to operations as needed.

Skills

Excel

Macros

Programming

Dashboards

Communication

Stakeholder management

Education

Bachelor’s degree in quantitative domain

Job description

ECAM is looking for talented individuals like you! Be the next Workforce Analyst.

Workforce Management Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place at the right time. The WFM Analyst monitors real time staffing congruent to the plan and reports discrepancy noted. Real time and historical data are analyzed to better scheduling in partnership with Operations.

Job Highlights:

• -Day 1 HMO for you and two (2) of your dependents.
• -Annual and Performance Based Salary Increase
• -Additional Leave Credits

Duties & Responsibilities:

• Ensures that published schedule shells are based on the 6-week forecast and should maintain a margin of error of +/- 5%.
• Maintains a schedule analysis portfolio in aid of scheduling improvement parallel to volume arrival.
• Coordinates, plans, and implements workforce impacting activities.
• Monitors schedule adherence/compliance thru attendance monitoring.
• Perform other duties as assigned by the WFM Supervisor.
• Ability to provide support to operations.

Qualifications:

• Bachelor’s degree in quantitative domain and/or relevant experience with data analytics is an advantage.
• 1-3 years of experience in workforce management scheduling, analysis and reporting.
• Intermediate excel skills are required.
• Strong macro and programming skills are preferable.
• Experience in creating dashboards and/or templates.
• Proven ability to analyze results and recommend solutions.
• Experience in communicating to all levels of the organization.
• Flexibility in handling different tasks assigned by manager/supervisor.
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Has a strong written and verbal communication skills
• Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment
• Strong problem solving, decision-making skills
• Stakeholder Management
• Can work during weekends, holidays, and in shifting schedules including the night shift.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.