Strategic Workforce Planner & Scheduling Insights

ECAM; Pasig; On-site; PHP 420,000 - 600,000; Full time

Job summary

ECAM is hiring a Workforce Analyst to ensure the Monitoring Center meets quality standards in reliability, usability, and performance. The role focuses on having the right people with the right skills in the right place at the right time, with real-time and historical data used to optimize scheduling.

The analyst will monitor real-time staffing against the plan, report discrepancies, and analyze data to improve forecasting and scheduling in partnership with Operations.

Qualifications

• Bachelor's degree in quantitative domain or related analytics field.
• 1-3 years in workforce management scheduling, analysis, and reporting.
• Intermediate Excel skills required.
• Strong macro and programming skills preferred.
• Experience creating dashboards and/or templates.

Responsibilities

• Ensures published schedule shells are based on the 6-week forecast with +/-5% margin.
• Maintains a schedule analysis portfolio for scheduling improvement.
• Coordinates, plans, and implements workforce impacting activities.
• Monitors schedule adherence through attendance tracking.
• Performs other duties as assigned by the WFM Supervisor.
• Provides support to operations as needed.

Skills

Excel

Macros

Programming

Dashboards

Data analysis

Stakeholder management

Communication

Scheduling

Education

Bachelor's degree in quantitative field

Tools

VBA

Dashboard tools

Job description

ECAM is hiring a Workforce Analyst to ensure the Monitoring Center meets quality standards in reliability, usability, and performance. The role focuses on having the right people with the right skills in the right place at the right time, with real-time and historical data used to optimize scheduling.

The analyst will monitor real-time staffing against the plan, report discrepancies, and analyze data to improve forecasting and scheduling in partnership with Operations.