Workflow Automation & Process Improvement Expert

Ajaia; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salary

Professional development opportunities

Paid time off

Job summary

Ajaia is seeking a highly detail-oriented Business Workflow Analyst to understand, document, and improve operations with a focus on automation and AI integration. You will learn processes across departments, map workflows, create SOPs, and translate business needs into automation requirements for U.S.-based clients.

The role rewards independent work, strong communication, and delivering structured insights.

Qualifications

• Exceptional spoken and written English communication skills.
• Strong business communication and comprehension abilities.
• Excellent listening skills and attention to detail.
• Analytical mindset to identify patterns and inefficiencies.
• Ability to learn unfamiliar business processes quickly.
• Strong organizational and documentation skills.
• Ability to communicate professionally with U.S.-based clients.

Responsibilities

• Meet with business stakeholders to understand current work practices.
• Observe workflows and document business processes in detail.
• Develop workflow maps, diagrams, and SOPs.
• Capture system walkthroughs and responsibilities.
• Identify bottlenecks and opportunities for automation.
• Translate processes into automation requirements for teams.
• Present findings in a structured, professional manner.

Skills

English communication

Business communication

Attention to detail

Analytical mindset

Documentation skills

Independent worker

Multi-project management

Job description

Ajaia is seeking a highly detail-oriented Business Workflow Analyst to understand, document, and improve operations with a focus on automation and AI integration. You will learn processes across departments, map workflows, create SOPs, and translate business needs into automation requirements for U.S.-based clients.

The role rewards independent work, strong communication, and delivering structured insights.