Workday HCM Manager Global Delivery Center

Cognizant; Metro Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Cognizant Philippines invites applications for an HCM Manager to guide and mentor a Workday-focused delivery team in Manila. You will collaborate with clients and internal teams to plan, design, test, deploy, and maintain a comprehensive Workday ecosystem, ensuring high-quality service and accurate staffing.

The role demands a bachelor’s degree in a related field and at least five years of Workday experience, including SME expertise in a module.

Qualifications

• Bachelor’s degree in CS/IT/MIS or IT-Engineering field.
• Strong Workday implementation experience.
• 5+ years Workday experience.
• SME of at least one Workday module.
• Workday certification is an advantage.

Responsibilities

• Manage all aspects of customer support including workforce and service levels.
• Lead team planning, requirements, design, testing, deployment, and maintenance of Workday ecosystem.
• Oversee workload, escalation paths, and resource allocation.
• Forecasting and utilization of the team.
• Handle post go-live change requests and end-to-end testing with hypercare.
• Establish processes, standards, and key metrics for daily operations.
• Create internal training materials for new functionality deployment.
• Support customer satisfaction and success.

Skills

Workday

Project management

Client management

Risk analysis

Team collaboration

Education

Bachelor’s degree in CS/IT/MIS or IT-Engineering

Job description

Job Description:

About The Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

Key Responsibilities

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
• Oversees team forecasting and utilization
• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
• Work effectively with team members to support customer satisfaction and success.

Skills And Experience

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
• Strong Workday implementation experience
• 5 years’ experience with Workday
• SME of at least 1 Workday Module
• With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.)
• Ability to manage multiple projects and initiatives simultaneously
• Ability to identify and analyze areas of risk and develops plans to minimize.
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.