Workday HCM Manager (Global Delivery Center)

Collaborative Solutions, LLC; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Cognizant in the Philippines is seeking an experienced HCM Manager to lead Workday-focused delivery efforts. You will collaborate with clients and cross-functional teams to plan, design, test, deploy, and sustain Workday solutions while ensuring service quality and team wellbeing.

The role emphasizes staffing, project coordination, risk management, and clear communication with stakeholders, with remote work options and a dynamic, fast-paced environment across a global delivery network.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, MIS or IT-Engineering related field is required.
• Strong Workday implementation experience.
• 5 years’ Workday SME experience with at least 1 module.
• Ability to manage multiple projects and identify risks.

Responsibilities

• Manages all aspects of customer support including workforce management, service level management, and customer relationship management.
• Leads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday ecosystem.
• Oversees workload, escalation paths for high-priority issues, and resource allocation within the team.
• Forecasts and manages team utilization; coordinates post go-live changes and hypercare support.
• Builds training materials and deployment packs for new functionality and customer offering.

Skills

Workday SME

Team leadership

Client communication

Project coordination

Staffing planning

Education

Bachelor’s degree in IT/CS

Tools

Workday Certification

Job description

About the Role: The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

Key Responsibilities:

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests
• Resource coordination and allocation for team members prioritizing tasks/CRs within team
• Oversees team forecasting and utilization
• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
• Work effectively with team members to support customer satisfaction and success

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
• Strong Workday implementation experience
• 5 years’ experience with Workday SME of at least 1 Workday Module
• With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.)
• Ability to manage multiple projects and initiatives simultaneously
• Ability to identify and analyze areas of risk and develops plans to minimize
• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
• Ability to work in diverse, fast paced environment and effectively collaborate across teams

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team
• Raise the Bar: We always aim for excellence in how we work and what we deliver
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible
• Do the Right Thing: We all lead with integrity and always make the ethical choice
• Own It: We own the outcomes for our company, colleagues, and community

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. As one of the world’s leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast changing world. Together, we’re improving everyday life. Founded in 1994 as a technology development arm of The Dun & Bradstreet Corporation, we were spun off as an independent company in 1996, and have worked closely with large organizations to help them build stronger businesses ever since. Today, Cognizant engineers modern businesses to improve everyday life, helping some of the world’s most established companies remain the most loved brands. In today’s fast-changing technology landscape, we work with our clients to advance every aspect of how they serve their customers: digitizing their products, services and customer experiences; automating their business processes; and modernizing their technology infrastructures. Cognizant’s Workday practice was formed in 2020 through the acquisition of Collaborative Solutions, a leading global finance and HR transformation consultancy. Our 1,700+ experts provide full lifecycle services—advisory, deployment, and post-production—using our proven, proprietary tools. With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we’re committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity. We collaborate locally with clients, in person and in their local languages. We believe that the opportunity presented by technology has never been greater, and because of that opportunity, Cognizant will continue to work with clients to modernize their businesses, making everyday life even better for them, their customers and the communities they serve.

Our Commitment to Inclusion:

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Accommodations:

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