Windows Infrastructure & App Support Specialist

CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

The Citco Group of Companies is seeking an Applications Support Analyst to provide global support for Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S). The role requires strong Windows Server, SQL data handling, and collaboration with business units and third-party vendors.

The ideal candidate will have a technology background, 3+ years in applications and data management, and excellent English communication.

Qualifications

• Bachelor’s degree in technology or equivalent work experience.
• Mature, proactive person willing to accept responsibility and provide leadership.
• Ability to work in fast paced, complex Business & IT environments.
• Well-rounded individual possessing a high degree of initiative.
• Demonstrated proficiency in interpersonal and communication skills including oral and written English.

Responsibilities

• Administer & resolve support requests from application users via Service Desk Ticketing System.
• Develop and maintain a working knowledge of business applications that we support.
• Help in preparing user documentation on supported applications and upgrades.
• Install client components on user machines and assist with resolution of technical issues pertaining to these.
• Act as liaison between business users, technical support teams and application developers /vendors.
• Participate in discussions whenever upgrades or new functionality is introduced to the applications.
• Help in providing useful information that could be used for troubleshooting performance related issues.
• Participate in the testing and release process with business units for new and improved applications.

Skills

Windows Server

IIS Administration

SQL data manipulation

MS Excel

English communication

Prioritization

Education

Bachelor's degree in technology

Tools

Oracle Fusion

Oracle EBS

Box

JIRA

Confluence

Job description

The Citco Group of Companies is seeking an Applications Support Analyst to provide global support for Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S). The role requires strong Windows Server, SQL data handling, and collaboration with business units and third-party vendors.

The ideal candidate will have a technology background, 3+ years in applications and data management, and excellent English communication.