WFM Team Lead - Onsite Makati | Data-Driven Scheduling

Tasq Staffing Solutions, Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Tasq Staffing Solutions, Inc. in Makati is looking for a Workforce Management Supervisor to lead the WFM team in delivering accurate scheduling and forecasting. The role partners with operations and HR to anticipate staffing needs and address workforce challenges on site in Makati.

You will analyze data, generate insightful reports, and implement WFM tools to enhance efficiency in a fast-paced BPO environment.

Qualifications

• Exceptional analytical, organizational and problem-solving capabilities.
• Experience supervising a workforce management team in a BPO.
• College-level education or higher expected.

Responsibilities

• Inspire and guide the Workforce Management Team to deliver scheduling and forecasting.
• Partner with operations and HR to anticipate staffing demands and tackle workforce challenges.
• Leverage data analysis, produce reports and deploy WFM tools to drive decisions.

Skills

Analytical abilities

Organizational skills

Problem-solving

People leadership

Education

College-level education

Tools

Scheduling software

Microsoft Excel

Job description

Tasq Staffing Solutions, Inc. in Makati is looking for a Workforce Management Supervisor to lead the WFM team in delivering accurate scheduling and forecasting. The role partners with operations and HR to anticipate staffing needs and address workforce challenges on site in Makati.

You will analyze data, generate insightful reports, and implement WFM tools to enhance efficiency in a fast-paced BPO environment.