WFM Team Lead (Makati) | Onsite

Tasq Staffing Solutions, Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Tasq Staffing Solutions, Inc. in Makati is looking for a Workforce Management Supervisor to lead the WFM team in delivering accurate scheduling and forecasting. The role partners with operations and HR to anticipate staffing needs and address workforce challenges on site in Makati.

You will analyze data, generate insightful reports, and implement WFM tools to enhance efficiency in a fast-paced BPO environment.

Qualifications

• Exceptional analytical, organizational and problem-solving capabilities.
• Experience supervising a workforce management team in a BPO.
• College-level education or higher expected.

Responsibilities

• Inspire and guide the Workforce Management Team to deliver scheduling and forecasting.
• Partner with operations and HR to anticipate staffing demands and tackle workforce challenges.
• Leverage data analysis, produce reports and deploy WFM tools to drive decisions.

Skills

Analytical abilities

Organizational skills

Problem-solving

People leadership

Education

College-level education

Tools

Scheduling software

Microsoft Excel

Job description

Availability: Must be amenable to start ASAP

Responsibilities:

• Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
• Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
• Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements:

• At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
• With at least a college level education
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Willingness and ability to work onsite in Makati with flexible working hours
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting