WFM Lead - Staffing & Scheduling (Onsite, Cebu)

Tasq Staffing Solutions; Compostela; On-site; PHP 480,000 - 720,000; Full time

Job summary

Tasq Staffing Solutions is seeking an Assistant Manager - Workforce Management to oversee capacity planning, scheduling, and real-time adherence for Cebu-based operations. This onsite role leads a WFM team to meet SLAs across accounts and optimize staffing while safeguarding data security principles.

You will partner with clients and internal teams to provide proactive staffing, performance insights, and continuous process improvements in a dynamic BPO environment located in Cebu City.

Qualifications

• Finished at least 2 years in college without any back subjects.
• Minimum 2 years of BPO Team Lead or Assistant Manager experience under the Workforce Management function.

Responsibilities

• Develops, updates, and optimizes the Capacity Plan to effectively meet staffing, seating, and logistical needs while balancing cost-efficiency and performance excellence.
• Creates and reviews schedules meticulously to align with business objectives, driving exceptional customer service experiences.
• Leads and mentors a motivated and autonomous team of WFMs, ensuring all service level agreements (SLAs) are consistently achieved across accounts.
• Enhances client satisfaction by proactively managing service levels, providing expert staffing, scheduling, and real-time adherence solutions.
• Safeguards the organization’s assets by rigorously adhering to the Quality Information Security Management System principles.
• Acts as the primary point of contact for all Workforce Management (WFM) related inquiries and concerns, ensuring smooth communication and resolution.

Skills

Team leadership

WFM knowledge

Mentoring

Education

Finished at least 2 years in college

Job description

Tasq Staffing Solutions is seeking an Assistant Manager - Workforce Management to oversee capacity planning, scheduling, and real-time adherence for Cebu-based operations. This onsite role leads a WFM team to meet SLAs across accounts and optimize staffing while safeguarding data security principles.

You will partner with clients and internal teams to provide proactive staffing, performance insights, and continuous process improvements in a dynamic BPO environment located in Cebu City.