WFM Software Administrator I - Teleperformance Vertis North

Teleperformance; Quezon City; On-site; PHP 335,000 - 614,000; Full time

Job summary

Teleperformance in Quezon City is seeking a full-time WFM Software Administrator I to maintain and optimize workforce management software and processes. You will play a key role in data entry, reporting, and training agents to improve productivity and service delivery.

The position focuses on managing user accounts, schedules, forecasts, and data accuracy, with collaboration across team leaders and managers to meet operational needs.

Qualifications

• 1 year of experience in data entry or administrative role, preferably in a contact center
• Strong computer and software skills, quick learner of new systems/applications
• Excellent attention to detail and data entry accuracy
• Effective communication and interpersonal skills with teams at all levels
• Ability to work independently, prioritize tasks, and meet deadlines
• Flexible and adaptable to changing business needs

Responsibilities

• Manage the workforce management software, including user accounts, schedules, and forecasts
• Accurately enter and maintain data in the workforce management system
• Generate reports and analyze workforce data to identify opportunities for optimization
• Communicate with team leaders and managers to understand operational needs and requirements
• Provide training and support to agents on the use of workforce management tools and processes
• Assist with the implementation of new workforce management initiatives and system upgrades

Skills

Data entry

Attention to detail

Communication

Independent work

Time management

Tools

Workforce management software

Microsoft Office

Job description

About the role

This is a full-time data entry and word processing role within the Teleperformance contact center in Quezon City. As a WFM Software Administrator I, you will play a key part in the smooth operation of the contact center by maintaining and optimizing workforce management software and processes. This is an important role that will have a direct impact on the productivity and service delivery of the business.

What you'll be doing

1. Manage the workforce management software, including user accounts, schedules, and forecasts
2. Accurately enter and maintain data in the workforce management system
3. Generate reports and analyze workforce data to identify opportunities for optimization
4. Communicate with team leaders and managers to understand operational needs and requirements
5. Provide training and support to agents on the use of workforce management tools and processes
6. Assist with the implementation of new workforce management initiatives and system upgrades

What we're looking for

1. At least 1 year of experience in a data entry or administrative role, preferably within a contact center or similar service environment
2. Strong computer and software skills, with the ability to quickly learn and become proficient in new systems and applications
3. Excellent attention to detail and data entry accuracy
4. Effective communication and interpersonal skills to liaise with teams at all levels
5. Ability to work independently, prioritize tasks, and meet deadlines
6. A flexible and adaptable approach to changing business needs and requirements

About us

Teleperformance is a global leader in customer experience management and business process outsourcing solutions. With a presence in over 80 countries, we employ more than 300,000 people worldwide and are dedicated to helping our clients build stronger relationships with their customers. Our mission is to be the world's most reliable and trusted partner for customer experience management.