WFM Software Administrator: Scheduling Optimizer & Support

Teleperformance; Philippines; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Training & development

Career growth

Team environment

Full-time employment

Employee assistance programmes

Flexible work

Job summary

Teleperformance is seeking a WFM Software Administrator at Mall of Asia, Pasay City, Metro Manila. This full-time role maintains our WFM software, supports contact centre operations, and drives scheduling efficiency and productivity.

You will administer, configure, and optimise WFM platforms; provide user support; and collaborate with IT and vendors on updates. Strong problem solving and data reporting are essential.

Qualifications

• WFM admin experience in a contact centre or service environment.
• Strong knowledge of core WFM functions and modules.
• Experience with config, user management and troubleshooting.
• Ability to troubleshoot and resolve issues quickly.
• Excellent communication for diverse user groups.
• Proficiency in data analysis and reporting tools.
• Understanding of contact centre operations and scheduling.
• Ability to prioritise multiple tasks in a fast pace setting.
• Familiarity with IT systems, databases and integrations.
• Certification or formal training in WFM platforms.
• Experience in fast-paced multinational contact centres.

Responsibilities

• Administer and maintain WFM software platforms for uptime and performance.
• Provide technical support to WFM users and troubleshoot issues.
• Monitor performance, generate reports and identify improvements.
• Configure WFM settings to meet business needs.
• Manage user access, permissions, and security within WFM.
• Coordinate with IT and vendors for updates and new features.
• Document configurations and troubleshooting procedures.
• Train and support WFM teammates on software use.
• Collaborate with WFM and operations for alignment.
• Conduct system testing and ensure data integrity.

Skills

WFM admin experience

Contact centre knowledge

Data analysis

Troubleshooting

Reporting tools

System configuration

User management

Security protocols

Problem solving

Communication skills

IT systems knowledge

Education

WFM certification or training

Tools

WFM platforms

IT systems

Databases

Software integration

Job description

Teleperformance is seeking a WFM Software Administrator at Mall of Asia, Pasay City, Metro Manila. This full-time role maintains our WFM software, supports contact centre operations, and drives scheduling efficiency and productivity.

You will administer, configure, and optimise WFM platforms; provide user support; and collaborate with IT and vendors on updates. Strong problem solving and data reporting are essential.