WFM & Scheduling Lead: Real-Time Adherence & Profit

Accenture in the Philippines; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

Accenture in the Philippines is seeking a Workforce Services Specialist in Taguig for a Return to Office setup. The role focuses on intraday team guidance to optimize profitability and resource planning while maintaining service levels.

You will manage RTA activities, scheduling, forecasting, and capacity planning, with emphasis on real-time adherence and reporting. A Bachelor's degree and at least 5 years of relevant experience with 3 years in supervision are required.

Qualifications

• End-to-end WFM experience including RTA, scheduling, forecasting and capacity planning.

Responsibilities

• Coordinate and guide Intraday Teams to ensure profitability and efficient resource planning.

Skills

WFM experience

RTA

Scheduling

Forecasting

Capacity planning

Supervisory

Education

Bachelor's degree

Job description

Accenture in the Philippines is seeking a Workforce Services Specialist in Taguig for a Return to Office setup. The role focuses on intraday team guidance to optimize profitability and resource planning while maintaining service levels.

You will manage RTA activities, scheduling, forecasting, and capacity planning, with emphasis on real-time adherence and reporting. A Bachelor's degree and at least 5 years of relevant experience with 3 years in supervision are required.