Intraday Workforce Optimization Specialist

Accenture PLC; Taguig; On-site; PHP 600,000 - 840,000; Full time

Job summary

Accenture in Taguig is seeking a Workforce Services Specialist to drive profitability through strategic resource planning and real-time scheduling. The role requires seasoned supervision and aligns day-to-day operations with client service levels in a Return to Office setup.

The position emphasizes intraday analysis, adherence tracking, and a focus on reducing costs while enhancing employee and client satisfaction. Night shift schedules and weekends off are noted for project teams.

Qualifications

• At least 5 years relevant work experience; 3 years supervisory.

Responsibilities

• Coordinate and guide Intraday Teams to ensure focus on profitability, resource planning, schedule adjustments, real-time service issues, and reporting details.
• Drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.
• Assess service levels and manage staffing, scheduling and Real-Time Adherence solutions to maintain high client satisfaction.
• Improve employee satisfaction through adherence and compliance tracking and optimize utilization for profitability.
• Manage internal and external audits with processes and controls.
• Develop resources under their span.

Job description

Accenture in Taguig is seeking a Workforce Services Specialist to drive profitability through strategic resource planning and real-time scheduling. The role requires seasoned supervision and aligns day-to-day operations with client service levels in a Return to Office setup.

The position emphasizes intraday analysis, adherence tracking, and a focus on reducing costs while enhancing employee and client satisfaction. Night shift schedules and weekends off are noted for project teams.