DE033892-Workforce Services Specialist

Accenture in the Philippines; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

Accenture in the Philippines is seeking a Workforce Services Specialist in Taguig for a Return to Office setup. The role focuses on intraday team guidance to optimize profitability and resource planning while maintaining service levels.

You will manage RTA activities, scheduling, forecasting, and capacity planning, with emphasis on real-time adherence and reporting. A Bachelor's degree and at least 5 years of relevant experience with 3 years in supervision are required.

Qualifications

• End-to-end WFM experience including RTA, scheduling, forecasting and capacity planning.

Responsibilities

• Coordinate and guide Intraday Teams to ensure profitability and efficient resource planning.

Skills

WFM experience

RTA

Scheduling

Forecasting

Capacity planning

Supervisory

Education

Bachelor's degree

Job description

Workforce Services Specialist

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Specialist WORK SETUP: Return to Office RESPONSIBILITIES:

• Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues,

• RTA activity, adherence and schedule compliance, and provide key reporting details.

• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.

• This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.

• This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.

• Manages internal and external audit with processes and controls.

• Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Specialist WORK SETUP: Return to Office RESPONSIBILITIES:

• Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues,

• RTA activity, adherence and schedule compliance, and provide key reporting details.

• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments.

• This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.

• This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.

• Manages internal and external audit with processes and controls.

• Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• At least 5 years relevant work experience; 3 years supervisory
• Should have end to end WFM experience including all WFM functions (RTA, Scheduling, Forecasting, and Capacity Planning)
• Completed Bachelor's degree of any course