WFH Restaurant Customer Service & Reservations Specialist

BruntWork; Manila; Remote; PHP 193,000 - 248,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is hiring a Guest Services Specialist to be the voice of hospitality for a premier restaurant group. You will handle high-volume guest communications across phone, chat, email, and SMS, ensuring reservations are accurate and guest issues are resolved with care.

Working remotely in the Philippines, you’ll use Zendesk and SevenRooms to support a seamless guest journey, collaborating with restaurant teams to maintain guest satisfaction and loyalty.

Qualifications

• Experience in hospitality or restaurant contact center.
• Excellent written and spoken English.
• Familiarity with Zendesk and SevenRooms is a plus.

Responsibilities

• Handle incoming phone calls from restaurant guests for reservations and inquiries.
• Manage guest communications through Zendesk across WhatsApp, SMS, and email.
• Input and manage restaurant reservations using SevenRooms.
• Resolve guest issues across channels.
• Provide exceptional customer service to enhance guest experience.
• Maintain accurate records of guest interactions and reservations.
• Support a seamless guest journey from inquiry to reservation.
• Collaborate with restaurant teams to ensure smooth operations.

Skills

Communication skills

Hospitality experience

Problem solving

Phone etiquette

Multitasking

Tools

Zendesk

SevenRooms

Job description

Job Overview

Our client is looking for a professional who will be the voice of exceptional hospitality for a dynamic restaurant group, directly impacting guest satisfaction and loyalty with every interaction. This role puts you at the center of the guest journey, where you’ll manage high-volume communications across multiple channels while helping create memorable dining experiences. You’ll work with cutting-edge restaurant technology and be part of a fast-paced environment where every conversation matters.

Schedule

Monday - Friday, 10:30 AM - 8:00 PM SGT, with 1.5 hours unpaid break (40 work hours per week)

Responsibilities

• Handle incoming phone calls from restaurant guests for reservations and general inquiries
• Manage guest communications through the Zendesk platform, responding to WhatsApp, SMS, and email messages
• Input and manage restaurant reservations using SevenRooms table management system
• Resolve guest issues and concerns across multiple communication channels
• Provide exceptional customer service that enhances the overall guest experience
• Maintain accurate records of guest interactions and reservation details
• Support a seamless guest journey from initial inquiry to reservation completion
• Collaborate with restaurant teams to ensure smooth operations and guest satisfaction

Requirements

• Strong communication skills for phone-based customer service
• Must have restaurant or hospitality industry experience
• Excellent problem-solving skills for handling guest inquiries and issues
• Professional phone manner and written communication skills
• Ability to multitask effectively across different communication channels

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations