WFH Gaming Customer Service / Team Lead |Laptop provided

Agensi Pekerjaan J-Recruit Sdn Bhd; Manila; Remote; PHP 357,000 - 513,000; Part time

Benefits offered by this job

Equipment provided

Remote work

Training allowance

Job summary

Agensi Pekerjaan J-Recruit Sdn Bhd on behalf of an international gaming company is hiring a Game Customer Service Representative to work fully remotely from the Philippines. You will support players across chat, email, and ticketing channels for US market, around the clock.

The role requires 2+ years in customer service, excellent English, and the ability to troubleshoot under pressure. Nights, weekends, and holidays shifts are included.

Qualifications

• 2+ years of customer service experience (gaming industry a plus).
• Excellent written and verbal English communication skills.
• Strong problem-solving skills and ability to stay composed under pressure.
• Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage).
• Basic proficiency with CRM or customer support tools.

Responsibilities

• Respond promptly to player inquiries about gameplay, features, and technical issues
• Help players troubleshoot account, payment, and gameplay problems
• Guide players on rules, strategies, and ongoing promotions
• Log and track interactions using our support platform
• Escalate complex issues to development and QA teams as needed
• Flag recurring player feedback trends to help improve the product

Skills

Customer service experience

English communication

Problem solving

Shift flexibility

CRM tools

Tools

CRM software

Job description

Game Customer Service Representative — Remote (Philippines)

We're hiring on behalf of an international gaming company that offers casual gaming products (sweepstakes-style entertainment) to the US market. This fully remote role supports players around the clock across chat, email, and ticketing channels.

What You'll Do

• Respond promptly to player inquiries about gameplay, features, and technical issues
• Help players troubleshoot account, payment, and gameplay problems
• Guide players on rules, strategies, and ongoing promotions
• Log and track interactions using our support platform
• Escalate complex issues to development and QA teams as needed
• Flag recurring player feedback trends to help improve the product

What You'll Need

• 2+ years of customer service experience (gaming industry a plus)
• Excellent written and verbal English communication skills
• Strong problem-solving skills and ability to stay composed under pressure
• Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage)
• Basic proficiency with CRM or customer support tools

Nice to Have

• Passion for gaming and familiarity with online gaming culture
• Prior experience in a fast-paced, high-volume support environment

Compensation & Setup

This is an independent contractor engagement (no fixed employee benefits), paid monthly with a base component plus attendance and performance-based incentives — up to approximately ₱32,950/month based on average ticket volume. Includes a ₱5,000 first-month training allowance and up to ₱500/day night shift differential. Equipment provided; work fully from home.