WFH Customer Support Agent (Plumbing Services - ServiceTitan)

BruntWork; Metro Manila; Remote; PHP 350,000 - 525,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage

Job summary

BruntWork is seeking two virtual assistants to join our remote Customer Support Agent team. You will handle customer communications, schedule plumbing repairs, quote jobs, and provide administrative support from home.

Ideal candidates will have experience in customer service, call handling, and dispatch, with proficiency in CRM systems like Zendesk, ServiceTitan, and Housecall Pro. Training will begin with early-morning hours and progressive scheduling.

Qualifications

• Ability to work standard hours and start at 6:00 AM during training.
• Background in customer service, call handling, admin support, or dispatch.
• Experience with CRM, email tools and trade software like Zendesk, ServiceTitan, Housecall Pro.
• Strong de-escalation skills and high attention to detail.

Responsibilities

• Inbound & outbound calling as primary contact for customer inquiries and scheduling.
• Call escalation to internal teams for urgent issues.
• Quoting and scheduling: prepare service estimates and coordinate calendars.
• Email communications with clients in a timely, professional manner.
• Billing assistance: support invoicing and client account documentation.

Skills

Customer service

Call handling

Administrative support

Dispatch

De-escalation

Attention to detail

Task management

Tools

Zendesk

ServiceTitan

Housecall Pro

Job description

Job Overview

Our client is seeking two virtual assistants to fill Customer Support Agent roles. In this position, team members will handle customer communications, appointment scheduling for plumbing repairs, job quoting, and general administrative support.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

• Inbound & Outbound Calling: Act as the primary point of contact for customer inquiries, conduct call intake, ask general screening questions, and schedule appointments for plumbing repairs.

• Call Escalation: Triage urgent customer issues and elevate calls to internal team members as necessary.

• Quoting & Scheduling: Prepare service estimates, manage technician calendars, and coordinate scheduling details.

• Email Communication: Manage inbound and outbound email correspondence with clients in a timely and professional manner.

• Billing Assistance: Provide administrative support with billing, invoicing, and updating client account documentation as needed.

Requirements & Qualifications:

• Ability to work standard hours and start at 6:00 AM during the initial 1–2 weeks of training.

• Background in customer service, call handling, administrative support, or dispatch (preferably within trade or service-based industries like plumbing).

• Ability to navigate CRM databases, email tools, and trade software systems (e.g., Zendesk, ServiceTitan, Housecall Pro).

• Strong de-escalation skills, high attention to detail, and a proactive approach to task management.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage