Website Support Specialist - Night Shift (for pooling)

Pronto Marketing; Manila; On-site; PHP 1,839,362 - 2,759,043; Full time

Job summary

Pronto Marketing in Manila is seeking a Website Support Specialist (Night Shift) to provide exceptional support for clients' WordPress websites. Key responsibilities include troubleshooting issues, handling site updates, and assisting clients through various communication channels.

The ideal candidate has proven experience in WordPress support, strong knowledge of themes and plugins, and experience with the Elementor platform. Join a diverse, international team and help small businesses succeed online.

Qualifications

• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Experience with the Elementor platform.

Responsibilities

• Provide basic WordPress support via email, chat, and calls.
• Conduct regular site updates and maintenance on Elementor.
• Troubleshoot and resolve WordPress issues and updates.

Skills

WordPress support

Troubleshooting

Attention to detail

Teamwork

Problem-solving

Elementor platform

Job description

Website Support Specialist - Night Shift (for pooling)

Full-time.

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States.

Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

The WordPress Support Specialist is responsible for providing top-notch support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform and other WordPress builders. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email, chat and calls, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform and other WordPress builders.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.

Qualifications

• Proven experience as a WordPress Support Specialist or similar role.
• Strong knowledge of WordPress, including themes, plugins, and core updates.
• Experience with the Elementor platform.
• Exceptional problem-solving skills and attention to detail.
• Ability to work in a team and handle multiple tasks concurrently.
• Familiarity with SEO services and Google Ad services is a plus.