Technical SEO Specialist

Nityo Infotech Inc.; Laguna; On-site; PHP 174,096 - 290,160; Full time

Job summary

Nityo Infotech Inc. is seeking Provider Tech Employees to assist customers across the United States with the implementation, operation, and support of AI-powered solutions. This onsite role requires night shift coverage and a proactive approach to solving technical and product questions.

The position emphasizes strong English communication, SEO knowledge, and WordPress expertise to help clients integrate and optimize the platform. Onsite work from the Philippines, Laguna.

Qualifications

• 1+ year experience in customer support or contact center operations.
• Excellent English proficiency; strong familiarity with U.S. culture, communication styles, and business etiquette (U.S. visit a plus)
• At least 2 years experience in SEO principles and website structure
• Strong experience using WordPress and page builders (Elementor, Divi, WPBakery, or similar)
• Basic knowledge of HTML and CSS for layout and styling adjustments
• Understanding of UX principles and intuitive website navigation
• Ability to troubleshoot WordPress issues, including plugin conflicts and layout problems
• Experience installing, configuring, and managing WordPress plugins

Responsibilities

• Assist customers across the United States with implementation, operation, and support of Company’s AI-powered solutions.
• Provide technical guidance and help ensure successful adoption of Company AI services.
• Resolve first-level issues and escalate more complex ones as needed.
• Guide customers step-by-step through technical processes clearly and professionally.

Skills

Customer support experience

Excellent English

SEO principles

UX awareness

Tools

WordPress

Elementor

Divi

WPBakery

Job description

Job Description

Government Mandated Benefits

Nature of Employment:Full Time

Working Setup:Full Onsite

Working Schedule:Night Shift

Basic Salary:Up to PHP 26,000

Role Responsibilities

Company is seeking confident and motivated Provider Tech Employees responsible for assisting customers across the United States with the implementation, operation, and support of Company’s AI-powered solutions.Provider Tech Employees engage with customers to understand their operational needs, provide technical guidance, and help ensure successful adoption and use of Company AI services. Provider Tech Employees assist customers in resolving technical issues, answering product questions, and supporting the effective use of the Company’s technology platform.

Key Responsibilities

Customer Support & Issue Resolution

• Assist customers with questions and issues related to Company services, platforms, tools, and workflows
• Troubleshoot user problems involving set-up, access, navigation, system usage, and general platform functionality
• Identify, diagnose, and document technical or operational issues reported by customers
• Resolve first-level technical issues directly and escalation more complex issues when necessary
• Guide customers step-by-step through technical processes in a clear and professional manner
• Maintain a positive and professional customer experience during all support interactions

Product & Platform Assistance

• Support customers during onboarding, implementation, and ongoing use of Company solutions
• Help customers understand platform features, service workflows, and system capabilitiesProvide clear explanations of processes, tools, and recommended next steps
• Assist customers in effectively integrating Company services into their business operations
• Identify recurring platform or usability issues and communicate patterns or trends to management

CRM, Ticketing, and Documentation

• Maintain accurate records of customer interactions and resolutions within the Company CRM or support systems
• Track open issues, status updates, follow-up actions, and escalation notes
• Apply CRM and ticketing best practices including case logging, issue categorization, and resolution documentation
• Ensure customer records, issue notes, and support activity logs remain complete and accurate
• Document recurring problems and common customer requests for internal reference and improvement

Operational & Internal Coordination

• Coordinate with internal teams when customer issues affect service delivery or system performance
• Escalate complex or technical issues to appropriate internal resources when required
• Assist in identifying whether customer issues are technical, operational, training-related, or process-related
• Communicate relevant customer feedback and operational insights to management and technical teams
• Support continuous improvement of customer workflows and support processes

Qualifications

• 1+ year experiencein customer support or contact center operations
• Excellent English proficiency; strong familiarity with U.S. culture, communication styles, and business etiquette (U.S. visit a plus)
• At least 2 years experience inSEO principlesand website structure
• Strong experience usingWordPressand page builders (Elementor, Divi, WPBakery, or similar)
• Basic knowledge of HTML and CSSfor layout and styling adjustments
• Understanding ofUX principlesand intuitive website navigation
• Ability totroubleshoot WordPress issues, including plugin conflicts and layout problems
• Experience installing, configuring, and managingWordPress plugins