Website Implementation Specialist

Tribute Technology; Metro Manila; On-site; PHP 450,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

HMO with 3 dependents

13th month pay

Rice Allowance

Corporate equipment

Paid Time Off and Holidays

Job summary

Tribute Technology in the Philippines is seeking a Website Implementation Specialist to lead upgrading client web projects from sales hand-off to final launch and post-launch support. You will serve as the central administrator of the deployment lifecycle, guiding cross-functional teams and ensuring a smooth, transparent client experience.

You will coordinate kickoff meetings, translate technical details for non-technical clients, track milestones, and provide regular progress updates.

Qualifications

• 2–4 years of experience managing technical projects, digital rollouts, or web lifecycles in an agency or SaaS environment.
• Customer-centric mindset with passion for exceptional experience and advocacy for client outcomes.
• Proven ability to execute high-volume website deployments while maintaining quality and timelines.
• Strong interpersonal and stakeholder-management skills.

Responsibilities

• Oversee end-to-end website implementations from kickoff to launch and post-launch support.
• Coordinate cross-functional teams (development, UX/UI, SEO) and manage production flow.
• Manage deployment milestones, risks, and scope to avoid delays.
• Provide clear client communication and regular progress updates to leadership.

Skills

Project management

Customer focus

Communication

Agile Scrum

Tools

CMS platforms

DNS configuration

API integrations

Job description

At Tribute Technology, we make end‑of‑life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine and India.

ABOUT YOU

We are looking for an organized and proactive Website Implementation Specialist to lead the successful delivery of upgrading client web projects from sales hand‑off all the way through final launch and post‑launch. In this position, you will act as the central administrator of the deployment lifecycle, managing timelines, guiding cross‑functional technical teams, ensuring excellent customer experience during accelerated rollouts of several projects, and serving as the main point of contact for clients. You will make sure projects stay on track; technical needs are clearly communicated, and final outcomes align with each client’s business goals.

WHAT YOU'LL DO

• Own the end‑to‑end customer implementation journey by delivering an effortless, transparent, and highly responsive experience. Build trusted relationships through proactive communication, clear expectation setting, timely follow‑ups, probing for desired outcomes and pain points and customer advocacy to ensure every client feels informed, supported, and confident throughout the implementation process.
• Drive the timely execution of multiple website implementations by effectively prioritizing work, removing blockers, and coordinating resources to meet aggressive launch timelines. Balance speed with quality by maintaining operational excellence, minimizing rework, and ensuring projects are delivered accurately and on schedule.
• Manage the full deployment lifecycle for several website projects at once. Set clear milestones, track progress, and address potential risks early to avoid scope creep or launch delays.
• Facilitate kickoff meetings to gather technical requirements, content materials, and brand guidelines. Translate complex technical details into clear, actionable steps for clients who may not have a technical background.
• Serve as the main link between clients and our internal development, UX/UI, and SEO teams. Oversee task assignments, manage the production flow, and confirm that asset delivery fits within development sprints.
• Carry out detailed pre‑launch checks to confirm that site architecture, forms, integrations, and responsive design meet all specifications before going live.
• Keep real‑time project metrics updated in our tracking software. Provide regular weekly progress reports to leadership on project speed, blockers, and any critical factors that affect launching the client’s site within the target.
• Ensure a smooth transition after launch by conducting structured walkthroughs of the site environment, helping clients understand and manage their new digital platform. Support the client during preliminary stages of the transition after they launch by being available and consultative to their desired outcomes.

WHAT YOU'LL BRING

• 2–4 years of experience managing technical projects, digital rollouts, or web development lifecycles in an agency or SaaS environment, with a demonstrated ability to deliver successful customer outcomes while balancing business priorities.
• Customer‑centric mindset: Passionate about delivering an exceptional customer experience by building trust with clients and teams, anticipating customer needs, and advocating for solutions that drive long‑term success. Demonstrates ownership of the customer journey by proactively communicating, removing obstacles, and ensuring customers feel supported throughout implementation.
• Proven ability to execute high‑volume implementations in a fast‑paced production environment while maintaining quality, accuracy, and an exceptional customer experience. Demonstrates strong prioritization skills, adaptability, and sound decision‑making to meet aggressive launch timelines without compromising operational excellence.
• Strong interpersonal abilities with a proven history of managing demanding or non‑technical clients. Maintains composure, empathy, patience, and a solutions‑oriented approach when working through complex customer situations while fostering positive, collaborative relationships with clients and teammates.
• Technical literacy: Solid understanding of modern web technologies, CMS platforms, DNS configuration, and API integrations, with the ability to translate technical concepts into customer‑friendly language that promotes understanding and confidence.
• Workflow management: Proven ability to manage production schedules using Agile, Scrum, or Waterfall methodologies while balancing customer expectations, delivery timelines, and operational priorities. Experience using enterprise project management and collaboration tools.
• Excellent verbal and written communication skills, able to lead meetings, set clear expectations, provide proactive status updates, navigate difficult conversations professionally, and build confidence with both customers and internal stakeholders.
• Highly organized and analytical, with the ability to quickly identify production challenges, implement effective operational solutions, and make customer‑focused decisions that minimize risk and maximize overall satisfaction.

BENEFITS

• Competitive salary
• Comprehensive benefits package (HMO with 3 dependents, 13th month pay, Rice Allowance, Corporate equipment, Paid Time Off and Holidays.)
• Outstanding collaborative work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.