Senior Client Support

Momentive Software; Cebu City; On-site; PHP 446,400 - 781,200; Full time

Benefits offered by this job

Medical, Dental & Optical Benefits

Flexible Planned Paid Time Off

Inclusive and Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Company-Paid Life Insurance Coverage

Hazard Pay

Job summary

A technology company in Cebu City is seeking a management professional with extensive knowledge of software platforms. The role involves managing staff performance, ensuring project goals are met, and engaging clients to promote software adoption. Candidates must have at least three years of experience and a Bachelor’s degree, along with excellent analytical, communication, and organizational skills. A hybrid work arrangement is also offered, making this position an attractive opportunity for skilled professionals.

Qualifications

• 3 years of experience in a related area as an individual contributor.
• 1–3 years of supervisory experience.
• Ability to handle multiple priorities and deadlines simultaneously.

Responsibilities

• Manage subordinate staff in day-to-day performance.
• Ensure project milestones/goals are met.
• Engage with customers to promote software adoption.

Skills

Analytical skills

Problem-solving skills

Communication skills

Relationship-building skills

Organizational skills

Education

Bachelor’s degree

Tools

Office 365

Job description

Job Description

DUTIES & RESPONSIBILITIES

• Extensive knowledge of platform system and tools
• Manages subordinate staff in the day-to-day performance of their jobs
• True first level manager
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Has some authority for personnel actions with support of the director
• Trains team on best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• A specialist on complex technical and business matters
• Ensure the CRM team is fully trained on our products and services to effectively cross‑sell our suite of products
• Supervise the crafting of proposals, identification of at‑risk partnerships, resolution of dilemmas and identification of growth opportunities
• Liaise with Product team and ensure prioritization of partner facing initiatives

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Experience

• Requires 3 years of experience in the related area as an individual contributor
• 1–3 years supervisory experience required
• Bachelor’s degree required
• Must have excellent analytical and problem‑solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Extensive knowledge of the function and department processes

Computer/Technical

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications

Other Skills

• Excellent verbal and written communication, organization and follow‑up skills
• Excellent relationship‑building skills and ability to work both individually and as a member of a team are necessary
• Ability to work effectively within a fast‑paced, deadline‑driven environment
• Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
• Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS

• Normal office environment
• Extending viewing of computer screens
• Some overnight travel required

ESSENTIAL FUNCTIONS

• Spends time at a computer workstation and desk.
• Moves throughout department or other locations to access or exchange information.
• May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
• May involve lowering oneself to file, and reaching, twisting or turning.
• Involves handling office materials, typing, writing and other tasks that require manual dexterity.
• Continuous listening.
• Ability to communicate information.
• This job may require accommodating different bodily movements and physical abilities

Benefits

• Medical, Dental & Optical Benefits including Dependents
• Flexible Planned Paid Time Off and Sick Leave
• Inclusive and Welcoming Environment
• Purpose-Driven Culture
• Work‑Life Balance
• Passionate About Community Involvement
• Company‑Paid Life Insurance Coverage
• Hybrid Work Arrangement
• Hazard Pay

Equal Employment Opportunity

Momentive actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and complete the required employment eligibility verification form upon hire.