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Concentrix; Cagayan Valley; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Paid training

Free P2P bus rides in Mega Manila

Education Assistance Program

Exclusive discounts from partner establishments

Mental wellness programs

HMO, life insurance, leave conversion, and more

Job summary

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor in Cagayan Valley, Philippines. The role involves ensuring that customers receive exceptional experiences through effective communication and support. Candidates should be college graduates with at least six months of experience in the CX industry, possessing strong customer service, problem-solving, and multitasking skills. Join us for a rewarding career with competitive perks and growth opportunities.

Qualifications

• At least six months of experience in the CX or BPO industry.
• Willingness to work on a shifting schedule.
• Good English communication skills.
• Strong customer service, problem-solving, and multitasking skills.
• Superb computer literacy.
• Willingness to work on a shifting schedule.

Responsibilities

• Ensure clients' customers receive exceptional experiences.
• Address customer needs and concerns promptly.
• Help create positive customer experiences for our clients.

Skills

Good English communication skills

Strong customer service skills

Problem-solving skills

Multitasking skills

Computer literacy

Education

College graduate

Job description

Overview

Why Concentrix + Webhelp:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!

As a five-billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.

At Concentrix + Webhelp, we celebrate diversity, empower our people, and provide unwavering support. We're not just a team; we're your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our commitment to fostering a positive workplace culture.

Join us! Together, we will continue to reshape the CX industry.

Here’s a glimpse of what awaits you:

• Paid training
• Free P2P bus rides in Mega Manila
• Education Assistance Program
• Exclusive discounts from partner establishments
• Mental wellness programs
• HMO, life insurance, leave conversion, and more

Your Role as a Customer Experience (CX) Advisor

As a Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients' customers receive exceptional experiences. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impression.

To achieve this, your excellent communication skills will be put to use — active listening, empathy, and effective communication are key. Consistently delivering high-quality service and exceeding expectations are vital for success.

If you're passionate about CX and making a game-changing difference, start your Concentrix + Webhelp journey now.

You are a perfect fit for the position if you:

• Are a college graduate (with or without a background in the Customer Experience industry)
• Have at least six (6) months of experience in the CX or BPO industry
• Have good English communication skills
• Possess strong customer service, problem-solving, and multitasking skills
• Have superb computer literacy
• Are willing to work on a shifting schedule

Company Overview

We’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for our people, our clients, and their customers.

With the help of over 440,000 global game-changers, our business is borderless. We support more than 2,000 of the world's best brands and develop the CX innovations of tomorrow.

Operating across 70+ countries and six continents, we provide services across key industries such as:

• Technology & Consumer Electronics
• Retail, Travel & E-commerce
• Banking, Financial Services & Insurance
• Healthcare
• Communications & Media
• Automotive
• Energy & Public Sector

With 155+ clients on the Fortune Global 500 list, we are undeniably the future of CX.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. Naturally, we're committed to creating game-changing career journeys that empower our people toward greater opportunities and brighter futures.