Premium Financial Software Account - Up to 24K, Onsite - Cebu IT Park

Concentrix; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Paid training

Education Assistance Program

Exclusive discounts

Mental Wellness Programs

HMO, life insurance, leave conversion

Job summary

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor. In this role, you'll ensure clients' customers receive exceptional support, with responsibilities including addressing needs professionally and delivering high-quality service. Ideal candidates are college graduates with at least 6 months of CX experience and strong English communication skills. Attractive benefits such as paid training and wellness programs are also provided.

Qualifications

• Must have a college degree or relevant experience.
• At least six months of experience in the Customer Experience industry is preferred.
• Ability to work on a shifting schedule.
• Excellent customer service, problem-solving and multitasking abilities.
• Strong computer skills and adaptability to shifting schedules.

Responsibilities

• Ensure clients' customers receive an exceptional experience.
• Address customer needs and concerns promptly and professionally.
• Consistently deliver high-quality service.
• Collaborate with teams to resolve issues and improve customer journeys.

Skills

Good English communication skills

Excellent customer service

Problem-solving skills

Multitasking skills

Superb computer skills

Education

College graduate

Tools

Computer literacy

Job description

Overview

Why Concentrix + Webhelp:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!

As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You\'ll find the runway and resources to build the career you\'ve always imagined.

At Concentrix + Webhelp, we celebrate diversity, empower our people, and provide unwavering support. We\'re not just a team; we\'re your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to foster a positive workplace culture.

Join us! Together, we will continue to reshape the CX industry.

Here’s a glimpse of what awaits you:

• Paid training
• Education Assistance Program
• Exclusive discounts from our partner establishments
• Mental Wellness Programs
• HMO, life insurance, leave conversion, and many more!

Responsibilities

Your Role as a Customer Experience (CX) Advisor

As a Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients\' customers receive exceptional experience. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impression.

To achieve this, your excellent communication skills will be put to use. Active listening, empathy, and effective communication are key. Consistently delivering high-quality service and exceeding expectations are vital for success.

If you\'re passionate about CX and making a game-changing difference, start your Concentrix + Webhelp journey now.

You are a perfect fit for thepositionif you:

• Are a college graduate with or without a background in the Customer Experience (CX) industry
• Have at least six (6) months of background in the Customer Experience (CX) industry
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills
• Are willing to work on shifting schedule

Company Overview

We\’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for our people and our clients and their customers.

With the help of over 440,000 global game-changers, our business is borderless. We support more than 2000 of the world\'s best brands and dream up the CX tech and innovations of tomorrow. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. With 155+ clients on the Fortune Global 500 list, we are undeniably the future of CX.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we\'re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.