Cebu J Centre is Hiring! Technical Account - Up to 25K, Onsite

Concentrix; Cebu City; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Exclusive discounts from partner establishments

Mental Wellness Programs

HMO, life insurance, leave conversion

Life insurance

Leave conversion

Many more

Job summary

A leading global provider of customer experience solutions is seeking a Customer Experience (CX) Advisor in Cebu City. The successful candidate will address customer needs, ensuring exceptional communication and service. This role requires a college degree and at least six months of CX industry experience. Joining this dynamic team also offers exclusive benefits and the opportunity for growth within a company dedicated to shaping the future of customer experience.

Qualifications

• Are a college graduate with or without a background in the Customer Experience (CX) industry.
• Have at least six (6) months of background in the Customer Experience (CX) industry.
• Have good English communication skills.
• Are willing to work on shifting schedule.
• Willing to work on shifting schedules.

Responsibilities

• Address clients' customers' needs and concerns promptly and professionally.
• Deliver high-quality service and exceed expectations.
• Communicate clearly with empathy and active listening.

Skills

Excellent communication skills

Active listening

Empathy

Problem-solving skills

Multitasking skills

Education

College graduate

Job description

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Why Concentrix + Webhelp:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!

As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.

At Concentrix + Webhelp, we celebrate diversity, empower our people, and provide unwavering support. We're not just a team; we're your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to foster a positive workplace culture.

Join us! Together, we will continue to reshape the CX industry.

Here’s a glimpse of what awaits you:

• Exclusive discounts from our partner establishments
• Mental Wellness Programs
• HMO, life insurance, leave conversion, and many more!

Your Role as a Customer Experience (CX) Advisor

As a Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients' customers receive exceptional experience. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impression.

To achieve this, your excellent communication skills will be put to use. Active listening, empathy, and effective communication are key. Consistently delivering high-quality service and exceeding expectations are vital for success.

If you're passionate about CX and making a game-changing difference, start your Concentrix + Webhelp journey now.

You are a perfect fit for the position if you:

• Are a college graduate with or without a background in the Customer Experience (CX) industry
• Have at least six (6) months of background in the Customer Experience (CX) industry
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Are willing to work on shifting schedule

Company Overview:

We’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for our people and our clients and their customers.

With the help of over 440,000 global game-changers, our business is borderless. We support more than 2000 of the world's best brands and dream up the CX tech and innovations of tomorrow. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. With 155+ clients on the Fortune Global 500 list, we are undeniably the future of CX.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.