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Concentrix; Laguna; On-site; PHP 1,767,825 - 2,357,100; Full time

Benefits offered by this job

Paid training

Free P2P bus rides in Mega Manila

Education Assistance Program

Exclusive discounts from partner establishments

Mental Wellness Programs

HMO

Life insurance

Job summary

A leading customer experience solutions provider in Laguna is seeking a Customer Experience Advisor to ensure clients' customers receive exceptional service. The ideal candidate will exhibit excellent communication, problem-solving, and multitasking skills. Join a team that values diversity and offers a rewarding career path with various benefits including paid training, education assistance, and wellness programs.

Qualifications

• Must have good English communication skills.
• Excellent customer service, problem-solving, and multitasking skills are required.
• Must possess superb computer skills.

Responsibilities

• Address client needs and concerns promptly and professionally.
• Ensure clients' customers receive exceptional experiences.
• Deliver high-quality service and exceed expectations.

Skills

English communication skills

Customer service skills

Problem-solving skills

Multitasking skills

Computer skills

Education

College graduate

Job description

Overview

Why Concentrix + Webhelp:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!

As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.

At Concentrix + Webhelp, we celebrate diversity, empower our people, and provide unwavering support. We're not just a team; we're your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to foster a positive workplace culture.

Join us! Together, we will continue to reshape the CX industry.

Here’s a glimpse of what awaits you:

• Paid training
• Free P2P bus rides in Mega Manila
• Education Assistance Program
• Exclusive discounts from our partner establishments
• Mental Wellness Programs
• HMO, life insurance, leave conversion, and many more!

Responsibilities

Your Role as a Customer Experience (CX) Advisor

As a Customer Experience (CX) Advisor, you hold a crucial position in ensuring that our clients' customers receive exceptional experience. Your primary responsibility is to address their needs and concerns promptly and professionally, leaving a lasting positive impression.

To achieve this, your excellent communication skills will be put to use. Active listening, empathy, and effective communication are key. Consistently delivering high-quality service and exceeding expectations are vital for success.

If you're passionate about CX and making a game-changing difference, start your Concentrix + Webhelp journey now.

Qualifications

• Are a college graduate with or without a background in the Customer Experience (CX) industry
• Have at least six (6) months of background in the Customer Experience (CX) industry
• Have good English communication skills
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills
• Are willing to work on shifting schedule
• You are a perfect fit for the position if you:
• Additional notes: remove extraneous punctuation and ensure clarity in final copy

Company Overview

We’re a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for our people and our clients and their customers.

With the help of over 440,000 global game-changers, our business is borderless. We support more than 2000 of the world's best brands and dream up the CX tech and innovations of tomorrow. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. With 155+ clients on the Fortune Global 500 list, we are undeniably the future of CX.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.