Voice Customer Care Specialist – CX & Support

Genpact (UK) Limited; Muntinlupa; Vor Ort; PHP 312.000 - 469.000; Vollzeit

Zusammenfassung

Genpact is hiring for an Associate - Customer Care - Voice. The role focuses on handling customer inquiries via phone, email, chat, and social media, resolving issues, and maintaining accurate records in CRM systems.

The position emphasizes adherence to SOPs, data management, and contributing to service quality and customer loyalty. Ideal candidates have a business-related bachelor's degree with strong communication skills, and the ability to coordinate with technical support, billing, or

Qualifikationen

• Bachelor’s degree in Business Administration, Communication, Hospitality Management, IT, or Marketing.
• Experience in customer care or contact center environments is a plus.
• Strong communication and problem-solving abilities required.

Aufgaben

• Handle incoming customer queries via phone, email, chat, or social media.
• Follow SOPs and update customer records accurately in CRM systems.
• Analyze problems and coordinate with other departments for resolution.
• Maintain high-quality interactions and participate in training for ongoing knowledge.
• Enter and maintain customer data; prepare reports on feedback and service efficiency.
• Identify upsell/cross-sell opportunities and foster customer loyalty.
• Relay customer feedback to relevant teams for product/process improvement.

Kenntnisse

Customer Care

Communication

Problem Solving

Multitasking

empathy

Ausbildung

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Jobbeschreibung

Genpact is hiring for an Associate - Customer Care - Voice. The role focuses on handling customer inquiries via phone, email, chat, and social media, resolving issues, and maintaining accurate records in CRM systems.

The position emphasizes adherence to SOPs, data management, and contributing to service quality and customer loyalty. Ideal candidates have a business-related bachelor's degree with strong communication skills, and the ability to coordinate with technical support, billing, or