Voice Network Engineer – Telephony & PABX Specialist

BDO Unibank; Mandaluyong; On-site; PHP 420,000 - 720,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Voice Engineer to ensure availability of all network voice devices and facilities at the data center, with contingency procedures functioning.

You will diagnose and restore voice-related problems to meet team goals and business expectations. You will configure, deploy, monitor, maintain, and upgrade voice infrastructure including PABX systems, voice loggers, call management and related components.

Qualifications

• Bachelor's Degree in Information Technology or equivalent.
• At least 3 years related work experience.
• Proficient in Telephony/Voice technology, PABX, LAN/WAN, routers, switches and networking devices.
• Must be willing to work onsite and be assigned in Ortigas.

Responsibilities

• Perform voice preventive and corrective maintenance tasks in line with quality and SLA standards.
• Configure voice devices based on set network voice standards.
• Manage deployment, monitoring, maintenance, upgrade and support of voice network devices including PABX systems, voice loggers, call management and related components.
• Escalate network voice-related concerns to service providers, vendors, and other support units.
• Update users and management on major voice-related incidents.
• Support projects requiring voice network hardware.
• Maintain and update inventory of installed voice devices.
• Monitor utilization of critical voice devices and prepare capacity reports.
• Prepare documentation and propose solutions to recurring problems.
• Design, propose, implement and document network voice infrastructure.
• Manage problems during and beyond regular office hours.
• Keep current with latest technologies for suitable solutions.

Skills

Telephony/Voice tech

PABX

LAN/WAN

Routers & switches

Networking devices

Education

Bachelor's Degree in Information Technology

Job description

BDO Unibank, Inc. is seeking a Voice Engineer to ensure availability of all network voice devices and facilities at the data center, with contingency procedures functioning.

You will diagnose and restore voice-related problems to meet team goals and business expectations. You will configure, deploy, monitor, maintain, and upgrade voice infrastructure including PABX systems, voice loggers, call management and related components.