Voice Engineer

BDO Unibank; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

BDO Unibank, Inc. in the Philippines seeks a Voice Engineer to ensure all network voice devices and facilities at the data center are available and properly supported.

The role entails configuring voice devices, managing deployments and upgrades, and enforcing incident documentation and remediation procedures. You will escalate issues to providers and related units, support voice-related projects, maintain device inventories, and generate capacity reports while keeping abreast of new voice

Qualifications

• Bachelor's degree in information technology or related field.
• At least 3 years of relevant work experience.
• Proficient in Telephony/Voice technology and PABX; knowledge of LAN/WAN, routers and switches.

Responsibilities

• Perform voice device maintenance ensuring SLA standards.
• Configure network voice devices per standards.
• Manage deployment, monitoring, maintenance, upgrades and support of voice devices (PABX, call management, etc.).
• Escalate voice-related issues to service providers and other support units.
• Update users and management on major voice-related incidents.
• Support projects requiring voice network expertise.
• Maintain and update inventory of voice devices.
• Monitor utilization and prepare capacity reports.
• Prepare documentation and propose solutions to recurring problems.
• Design, implement and document voice infrastructure.
• Handle problems during and beyond office hours.
• Stay current with new voice technologies and advise on implementations.
• Provide technical guidance to project teams.

Skills

Telephony

PABX

LAN/WAN

Routers

Switches

Education

Bachelor's degree in information technology

Job description

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Voice Engineer is responsible for making every effort that all network voice devices and facilities at data center are available, and the available recovery or contingency procedures are functioning. Tasked to perform problem isolation, diagnosis and restoration of network voice-related problems to achieve the team's performance goals and attain SLS with business users. Strive to properly document incidents and elevate them to the immediate supervisor or appropriate unit.

Key Responsibilities:

• Complete assigned voice preventive and corrective maintenance tasks while complying with unit's quality and service level standards.
• Configure network voice devices based on set network voice standards.
• Manage the deployment, monitoring, maintenance, upgrade, and support of voice network devices --including PABX systems, voice loggers, call management, call accounting and other adjuncts & related components.
• Escalate network voice-related concerns to service providers, vendors, and other support units.
• Update users and management of major network voice-related incidents.
• Support projects that have requirements for voice network or hardware for voice network infrastructure.
• Maintain and update inventory of installed network voice devices
• Monitor utilization of critical network voice devices and prepare reports for capacity planning.
• Prepare documentation and propose solutions to recurring problems.
• Design, propose, implement and document network voice infrastructure.
• Manage problems during and beyond regular office hours.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
• Provide technical guidance to project teams or other business units
• Perform other related duties that may be assigned from time-to-time.

Qualifications:

• Bachelor's degree in information technology or any other courses relevant to the role.
• At least 3 years related work experience
• Proficient in Telephony/Voice technology, PABX, knowledge in Local/Wide Area Network (LAN/WAN), routers, switches and networking devices
• Must be willing to work onsite and be assigned in Ortigas