Field Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 2,400,000 - 3,200,000; Full time

Job summary

BDO Unibank, Inc. is seeking an IT Support professional to provide end-user and branch-level assistance across branches and business units in the Philippines.

The role focuses on prompt problem identification, troubleshooting, and accurate ticket documentation to meet service levels. The candidate will monitor queue tickets, escalate issues when needed, and participate in project-related activities such as branch installations, relocations, and ATM-related tasks.

Qualifications

• Graduate of BS CoE or ECE.
• Two years IT support or related experience preferred.
• Willing to work onsite in Makati/Ortigas.

Responsibilities

• Provide IT support to BDO branches, troubleshoot, and document tickets.
• Monitor and escalate issues within service level agreements.
• Support projects like branch implementations, relocations, and consolidations.
• Prepare incident reports and maintain equipment records.

Skills

IT support

Troubleshooting

Customer service

On-site work

Education

BS CoE

ECE

Job description

About BDO

BDO Unibank, Inc. is the Philippines leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise We Find Ways, we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

Responsible for providing IT support to BDO branches, business units and subsidiaries, including problem identification,troubleshooting, and ticket documentation. He addresses and resolves IT-related problem calls, projects, requests, and activites assigned to him. He is also responsible for monitoring and escalating, as needed the issues and concerns raised by users to his immediate superior. He is tasked to respond to requests for service or assistance within service level standards. He is also responsible for activity queue schedule, assignment, planning, supporting project implementation and other operational maintenance activities for his area.

Key Responsibilities

• Field Operations
• Complete assigned preventive and corrective maintenance tasks and requests.
• Answer user inquiries regarding computer software and hardware to resolve problems.
• Assess the readiness of a site to accept installation of IT equipment and make recommendations to address deficiencies or incompatibilities.
• Preparation of equipment for use, performing installation of hardware, operating systems, and appropriate software.
• Preparation of necessary tools, spare parts, equipment, software before attending to problem calls and requests such as installations, relocations, etc.
• Review service call history of the machine and recommend improvements to immediate supervisor.
• Manage queue of activities to comply with schedule requirements.
• Prepare incident reports for critical incidents handled.
• Escalate problems and requests that are beyond the defined standards and processes.
• Project Support
• Handle projects such as new branch implementation, relocation, renovation and consolidation of branches, ATM installation, relocation, pull-out, line upgrade.
• Prepare and submit all documents related to the assigned project.
• Provide regular status updates on assigned projects to Field Operations lead or project managers.
• Supplies Management
• Manage the supply of replacement parts and replacement units, required by his area are available.
• Request updating of records for issued and received equipment for proper accountability
• Conduct review and update of Supplies Level, Inventory, and IT equipment for pullout of his assigned area.
• Other administrative Functions
• Submit timesheets, liquidation of expenses, reimbursements and other documents on-time.
• Perform other related functions that may be assigned from time to time

Qualifications

• Graduate of BSCOE, ECE or equivalent.
• Two years experience preferred but not required in an IT field work assignment or repair center and strong background in IT equipment troubleshooting.
• Experience gained from service company, bank or other financial institution is an advantage.
• Must be willing to work onsite and be assigned in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.