Voice-Based Customer Support Specialist (Zendesk)

Datamatics CMS PH; Cebu City; On-site; PHP 312,000 - 402,000; Full time

Job summary

Datamatics CMS PH in Cebu City is seeking a Customer Service Voice - Proctor to support customers via calls, chats and emails. You will handle mailbox cases and close Zendesk tickets, requiring quick thinking and clear English communication.

The role demands independence, accuracy, and the ability to multitask across multiple channels while maintaining a friendly, professional demeanor with customers.

Qualifications

• Able to converse and communicate in English language.
• Strong verbal communication skills.
• Ability to think quickly and solve customer concerns.
• Operate independently with minimal supervision.
• Detail-oriented and accurate.
• Multi-task across calls, chats, emails, mailbox cases, and Zendesk tickets.

Responsibilities

• Take phone calls, chats, and emails with customers.
• Handle mailbox cases and close Zendesk tickets.
• Demonstrate quick problem solving for customer concerns.
• Work independently with minimal supervision.
• Maintain accuracy and attention to detail.

Skills

Verbal communication

Customer service

Independent work

Attention to detail

Multitasking

English language

Problem solving

Tools

Zendesk

Windows

Job description

Datamatics CMS PH in Cebu City is seeking a Customer Service Voice - Proctor to support customers via calls, chats and emails. You will handle mailbox cases and close Zendesk tickets, requiring quick thinking and clear English communication.

The role demands independence, accuracy, and the ability to multitask across multiple channels while maintaining a friendly, professional demeanor with customers.