Virtual Receptionist

EyeCareWorks LLC; Philippines; Hybrid; PHP 499,000 - 711,000; Full time

Benefits offered by this job

Fully remote

Free training

EyeCareWorks Certificate

Long-term placement

Job summary

EyeCareWorks LLC is seeking a fully remote EyeCare Virtual Assistant (reception track) from the Philippines to support a U.S. optometry/ophthalmology practice. You will answer calls, schedule and confirm appointments, and help maintain a full calendar.

Training is free, with an EyeCareWorks certificate earned after completion. Placed as an independent contractor, you’ll work full-time hours for U.S. business times (night shifts in the Philippines) and be matched with a single practice as their

Qualifications

• Healthcare background desired but not required; training provided.
• Eye care experience not necessary; training covers workflows.
• Clear, neutral English and professional phone manner required.

Responsibilities

• Answer inbound patient calls for a U.S. eye care practice
• Book, confirm and reschedule appointments in the practice's system
• Run recall lists and fill open slots in the schedule
• Reply to patient emails and messages
• Route urgent clinical questions to the right person and protect patient info under HIPAA

Skills

Communication skills

Scheduling

Phone etiquette

Remote work

HIPAA compliance

Education

Bachelor's degree

Job description

Answer patient calls and manage the schedule for a U.S. optometry or ophthalmology practice, from your home in the Philippines. Free training. No eye care experience needed.

As an EyeCare Virtual Assistant on the reception track, you are the voice of a U.S. eye care practice. You answer the phones, book and confirm appointments, and keep the schedule full. You work with one practice as their dedicated receptionist, so patients come to know you.

How this works

EyeCareWorks is a U.S. based placement company, not the practice itself. If you pass screening and interviews, you complete our free eye care training (60+ hours) and earn the EyeCareWorks Virtual Assistant Certificate. We then match you with one U.S. practice. Placement depends on practice demand, so we cannot promise a start date. Paid hours begin on your first day with the practice, at $7.00 USD per hour, paid per tracked hour. You work as an independent contractor and register with the BIR once you qualify, using your own computer and internet connection. There are no application fees, placement fees or training costs at any stage.

What you will do

• Answer inbound patient calls for a U.S. eye care practice
• Book, confirm and reschedule appointments in the practice's system
• Run recall lists and fill open slots in the schedule
• Reply to patient email and messages
• Take clear messages and route urgent clinical questions to the right person
• Keep patient information private and handle it under HIPAA rules

What we provide

• $7.00 USD per hour once placed, paid per tracked hour
• Free specialized eye care training and the EyeCareWorks Virtual Assistant Certificate, with no fees at any stage
• Fully remote work from your own home
• A long term placement with one U.S. practice as their dedicated assistant, rather than rotating between clients
• A supportive team that stays with you after placement

Who we are looking for

Our assistants come from healthcare backgrounds such as nursing, allied health, medical reception, billing, pharmacy, medical technology and scribing. You do not need eye care experience. Eye care is taught in training, which covers optometry and ophthalmology workflows and the practice software you will use.

• A clear, warm phone voice and neutral English accent
• Patience with anxious or frustrated callers
• Organised, reliable follow-through on callbacks
• Comfort working in a scheduling system all day

Requirements

• Philippine citizen, currently residing in the Philippines
• No dual citizenship or permanent residency in another country
• A bachelor's degree
• Proof of education or training
• A valid, government-issued photo ID
• An NBI clearance
• Registered with the BIR as an independent contractor
• Available full time for U.S. business hours, which are night shifts in the Philippines, and for weekend coverage when a practice needs it
• A quiet work environment and a professional, neutral background

Equipment you need at home

Windows:

• Windows 11 24H2 Home or Pro (64-bit)
• Intel Core i5 8th Gen or newer, or AMD Ryzen 3
• 8 GB RAM
• At least 10 Mbps DSL or fiber

macOS:

• macOS 14 Sonoma
• MacBook Air 2020 or newer
• 8 GB RAM and 128 GB SSD
• At least 10 Mbps DSL or fiber

For either system:

• A high quality headset with microphone
• An HD webcam, 720p or 1080p