Virtual Patient Care Coordinator | ONSITE (A-ALV)

Sourcefit; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Sourcefit is seeking a friendly front desk receptionist for our Manila clinic. You will greet patients, assist with EMR check-in, collect payments, verify insurance eligibility, and help schedule appointments to align with treatment plans.

This is an on-site role at Bridgetowne or Eastwood. The ideal candidate has 1–3 years of customer care experience, fluent English, professional phone manners, and the ability to multitask in a fast-paced setting.

Qualifications

• 1–3 years of customer care; medical office, health & wellness, or nursing experience highly desirable.
• Strong command of English, speaking and writing.
• Professional phone manner; comfortable with outbound calls via digital communication tools.
• Basic familiarity with physical therapy or medical intake terminology is a plus.
• Self-motivated and reliable, with a strong desire to meet results and KPIs.

Responsibilities

• Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service.
• Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time.
• Verify patient insurance eligibility for medical benefits in an outpatient office setting.
• Review patient demographics and intake paperwork for completeness; collect and update information in the EMR.
• Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office.
• Direct patients and visitors to designated treatment areas and manage the overall flow of the front office.
• Communicate effectively and proactively with in-office staff.

Skills

Customer service

English proficiency

Phone etiquette

Multitasking

Attention to detail

Tools

EMR systems

Job description

The front desk takes pride in providing timely, accurate, and friendly service as the first person a patient encounters. This position requires self-motivation, quick thinking, and personability. The ideal team member has great attention to detail, the aptitude to quickly learn new software and complex concepts, the ability to multitask, excellent communication skills, a professional demeanor, and positive energy in the virtual workplace.

• Work Arrangement: Onsite (either Bridgetowne or Eastwood site)
• Schedule: Must be amenable to working the night shift and a shifting schedule, including weekends
• Holidays: Observes US Holidays

Responsibilities

• Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service.
• Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time.
• Verify patient insurance eligibility for medical benefits in an outpatient office setting.
• Review patient demographics and intake paperwork for completeness; collect and update information in the EMR.
• Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office.
• Direct patients and visitors to designated treatment areas and manage the overall flow of the front office.
• Communicate effectively and proactively with in-office staff.

Qualifications

• 1–3 years of customer care; medical office, health & wellness, or nursing experience highly desirable.
• Strong command of English, speaking and writing.
• Professional phone manner; comfortable with outbound calls via digital communication tools.
• Basic familiarity with physical therapy or medical intake terminology is a plus.
• Self-motivated and reliable, with a strong desire to meet results and KPIs.