Virtual Patient Care Coordinator | ONSITE (A-ALV)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a front desk/customer service specialist in Metro Manila to greet patients, manage EMR check-ins, process payments, verify insurance, and schedule appointments.

The role requires strong English communication, professionalism, and the ability to work night shifts and weekends onsite. The ideal candidate will handle patient demographics, coordinate with staff, and maintain smooth front-office operations while delivering excellent service in a fast-paced

Qualifications

• 1-3 years of customer care; medical office or health-related experience desirable.
• Strong command of English, speaking and writing.
• Professional phone manner; comfortable with outbound calls via digital tools.
• Familiarity with medical intake terminology is a plus.
• Self-motivated and reliable with KPI focus.

Responsibilities

• Greet patients and visitors virtually with strong customer service.
• Check patients into the EMR and collect payments (deductibles, copayments, balances).
• Verify patient insurance eligibility for medical benefits.
• Review demographics and intake paperwork for completeness; update EMR.
• Schedule patient appointments according to treatment plans and ensure future bookings.
• Direct patients to treatment areas and manage front office flow.
• Communicate effectively with in-office staff.

Skills

Customer service

English proficient

Scheduling

EMR systems

Medical terminology

Tools

EMR software

Job description

Position Summary

The front desk takes pride in providing timely, accurate, and friendly service as the first person a patient encounters. This position requires self-motivation, quick thinking, and personability. The ideal team member has great attention to detail, the aptitude to quickly learn new software and complex concepts, the ability to multitask, excellent communication skills, a professional demeanor, and positive energy in the virtual workplace.

Job Details

• Work Arrangement: Onsite (either Bridgetowne or Eastwood site)

• Schedule: Must be amenable to working the night shift and a shifting schedule, including weekends

• Holidays: Observes US Holidays

Responsibilities:

• Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service.

• Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time.

• Verify patient insurance eligibility for medical benefits in an outpatient office setting.

• Review patient demographics and intake paperwork for completeness; collect and update information in the EMR.

• Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office.

• Direct patients and visitors to designated treatment areas and manage the overall flow of the front office.

• Communicate effectively and proactively with in-office staff.

Qualifications:

• 1-3 years of customer care; medical office, health & wellness, or nursing experience highly desirable.

• Strong command of English, speaking and writing.

• Professional phone manner; comfortable with outbound calls via digital communication tools.

• Basic familiarity with physical therapy or medical intake terminology is a plus.

• Self-motivated and reliable, with a strong desire to meet results and KPIs.