VIRTUAL HIRING | Technical Support Associate | Clark

Sutherland; Angeles; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Paid training

Paid time off

Health benefits

HMO + Dependent

Flexible scheduling

Incentives

Virtual support

Career development

Job summary

Sutherland is seeking a customer support specialist to assist clients via phone, chat, and email, addressing inquiries, providing clear explanations, and ensuring a smooth, positive service experience for every interaction.

You will troubleshoot connectivity issues, update records in the system, educate customers on policies, and offer value-added services while maintaining professional, patient communication across programs.

Qualifications

• Support customers via phone, chat, and email across queries.
• Understand concerns and provide timely resolutions.
• Troubleshoot connectivity issues and guide users.
• Update customer records and transactions in the system.
• Offer value-added services and recommendations to customers.
• Educate customers on policies and procedures to build trust.

Responsibilities

• Provide multi-channel customer support.
• Troubleshoot connectivity and internet issues.
• Update customer records in the system.
• Educate customers on relevant policies and procedures.

Skills

Customer service

Troubleshooting

Multitasking

AI tools

MS Office

Communication

Education

High school diploma

Two-year college degree preferred

Tools

Email clients

Network diagnostics tools

Job description

You’ll be providing bill explanations, addressing general inquiries, and resolving connectivity issues, ensuring a smooth and efficient experience for our clients.

What you’ll bring to the table:

• Support customers through phone, chat, and email across a range of queries
• Understand customer concerns thoroughly and provide timely, satisfactory resolutions
• Troubleshoot a variety of technical issues and guide users effectively
• Accurately update customer records and transaction details in the system
• Offer value-added services and make relevant recommendations to customers
• Educate customers on relevant policies and procedures to build trust

You’re the perfect fit if you have:

• High school diploma; two-year college degree preferred
• Basic PC and internet navigation skills
• Knowledge of effective customer service principles
• Familiarity with internet functionality, usage, and troubleshooting (e.g., device/router power cycling, network diagnostics)
• Basic understanding of networking, browsers, computer hardware, and email clients
• MS Office applications proficiency (Word, Excel, Outlook)
• Strong probing and instructional skills in scenario-based situations
• Ability to multitask effectively in computer-based environments
• Hands-on experience using AI tools

The good stuff coming your way

• Paid training
• Paid time off
• Vision, dental, and health benefits
• HMO + Dependent
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.