Virtual Producer

Finsight Group Inc (FINSIGHT); Manila; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Night differential pay

Remote work flexibility

Job summary

Finsight Group Inc (FINSIGHT) in Metro Manila seeks a Virtual Event Producer to ensure seamless execution of virtual meetings for high-profile clients. You will be responsible for managing technical production and live moderation, ensuring an exceptional experience throughout each session.

Ideal candidates will have experience in customer service or event production, combined with exceptional communication skills and a meticulous eye for detail. The role offers a dynamic work schedule with opportunities for growth.

Qualifications

• 1–2 years of experience in high-touch customer service or event production.
• Exceptional English proficiency required.
• Comfortable with Zoom and Microsoft Teams features.

Responsibilities

• Manage Zoom and Microsoft Teams waiting rooms precisely.
• Seamlessly screenshare slides and visual assets.
• Resolve technical barriers during live sessions.

Skills

High-touch customer service

Event production

Technical troubleshooting

Communication skills

Detail orientation

Proficiency in Zoom

Proficiency in Microsoft Teams

Tools

Zoom

Microsoft Teams

MS Excel

Job description

ROLE OVERVIEW

The Virtual Event Producer is responsible for the seamless execution of virtual small group meetings for high-profile clients. This role requires the administrative precision and high-level judgment combined with the active, real-time \"air traffic control\" necessary for small group moderation. You will manage the entire lifecycle of these intimate, high-stakes sessions, from strict gatekeeping and security to technical production and live moderation; ensuring the \"white-glove\" Evercall standard is maintained at every touchpoint.

RESPONSIBILITIES

Meeting Moderation & Access Control

• Manage Zoom and Microsoft Teams waiting rooms with total precision; admit only pre-approved participants against a provided guest list.


• Identify and troubleshoot unrecognized attendees immediately to maintain a secure environment for sensitive, confidential discussions.


• Formally welcome participants and introduce speakers or agendas with a polished, broadcast-ready tone.

Technical Production & Live Management

• Seamlessly screenshare slides, sizzle reels, or visual assets on behalf of the presenter without interruption.


• Monitor and facilitate Q&A sessions when applicable; proactively manage \"Mute/Unmute\" protocols to ensure a professional, noise-free environment.


• Oversee live recording capture and manage secure file delivery for post-event distribution.

Escalation & Problem Solving

• Act as the primary point of contact for participants facing technical barriers; resolve access issues instantly to minimize meeting delays.


• Resolve platform-specific glitches (audio, video, or connectivity) in real-time while the meeting is in progress.


• Identify and elevate complex technical or access issues to the global stakeholder team immediately when necessary.

Operational Support

• Conduct meticulous pre- and post-event data entry to ensure participant lists are accurate for client billing and analytics.


• Work closely with the Evercall leadership team in New York and London to align on client success and brand integrity.


• Participate in feedback loops to report technical friction points and assist in refining the Small Group Playbook.


• Support the end-to-end lifecycle of the department’s broader service offerings during downtime; this includes assisting with general booking, pre-production, and post-production for Operator Assisted Conference Calls (OACC) and large-scale Webinars.

WHAT YOU BRING

• Experience: Ideal candidates will have 1–2 years of experience in high-touch customer service or event production. However, we are open to high-potential individuals who can demonstrate the composure and technical aptitude required for the role.


• A Problem-Solver’s Mindset: You stay composed under pressure and approach live technical challenges as opportunities to ensure a perfect client outcome.


• Clear & Confident Communication: Exceptional English proficiency is required. You must communicate thoughtfully and professionally with global executives and high-net-worth investors.


• Technical Capability: High proficiency in Zoom and Microsoft Teams (specifically Waiting Room and Co-host features) is a plus. You are comfortable with MS Excel and have an aptitude for learning new event toolsets quickly.


• Meticulous Detail: You understand that accuracy is everything in a live environment. You catch the small things others miss and take pride in delivering polished work.


• Drive: You take full ownership of your responsibilities and are motivated by doing excellent work without the need for micromanagement.

SHIFT AVAILABILITY

• 3pm to 12am PHT, Monday - Friday


• 8pm to 5am PHT, Monday - Friday

COMPENSATION

• Night differential pay on top of base salary for hours worked from 10PM to 6AM PHT