Virtual Banker I - Client-Centric Banking Pro

JP Morgan Chase; Compostela; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Night shift

Onsite work

Job summary

JP Morgan Chase in Cebu City, Philippines is seeking a Virtual Banker I to join Consumer Banking. You will handle inbound calls, deliver hospitable service, assess client needs, and present bank solutions with clarity and care.

This full-time onsite role emphasizes relationship-building, rapid product knowledge, and adherence to risk and compliance standards while helping clients navigate digital tools like Chase Mobile App and Chase.com.

Qualifications

• Client-first attitude for hospitable service.
• Strong relationship-building and communication.
• Ability to learn products quickly and accurately.
• Team player with collaborative mindset.
• Commitment to risk parameters and compliance.
• Proven client service experience or equivalent.
• High school diploma or equivalent.

Responsibilities

• Deliver attentive, friendly service with a client-first approach.
• Engage inbound calls, understand needs, and offer solutions.
• Refer clients to experts when needed.
• Guide clients in using Chase digital tools (Mobile App, Chase.com, ATMs).
• Meet and exceed performance metrics for engagement and referrals.
• Resolve issues promptly to ensure a positive client experience.

Skills

Client-first attitude

Relationship-building

Excellent communication

Learn products quickly

Team collaboration

Risk/compliance awareness

Client service experience

Education

High school diploma, GED, or equivalent

College degree or military equivalent

Job description

JP Morgan Chase in Cebu City, Philippines is seeking a Virtual Banker I to join Consumer Banking. You will handle inbound calls, deliver hospitable service, assess client needs, and present bank solutions with clarity and care.

This full-time onsite role emphasizes relationship-building, rapid product knowledge, and adherence to risk and compliance standards while helping clients navigate digital tools like Chase Mobile App and Chase.com.