Virtual Assistant

CS Outsource; Mexico; On-site; PHP 2,737,000 - 4,562,000; Full time

Job summary

CS Outsource is seeking an experienced Short-Term Rental Virtual Assistant to manage vacation rental properties in the Smoky Mountains, including Gatlinburg, Pigeon Forge and Sevierville, TN. You will handle daily operations, guest inquiries, and owner reporting.

The role requires strong English communication, organization, and independence in a fast-paced environment. Proficiency with platforms like Airbnb, VRBO, Booking.com and PMS tools is essential.

Qualifications

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge, and/or Sevierville, TN
• Strong understanding of Smoky Mountains vacation rental market
• Experience with platforms such as Airbnb, VRBO, and Booking.com
• Experience using property management systems (Hostaway, Guesty, Hospitable, OwnerRez, or similar)
• Excellent written and verbal English communication skills
• Highly organized with strong problem-solving abilities
• Ability to work independently in a fast-paced environment
• Reliable internet connection and a dedicated home office

Responsibilities

• Manage daily operations of short-term rental properties
• Respond promptly to guest inquiries and resolve issues
• Coordinate with cleaners, maintenance vendors, and inspectors
• Monitor reservations, calendars, and pricing
• Handle guest check-ins, check-outs, and special requests
• Process maintenance tickets and follow up until completion
• Ensure listings remain accurate and optimized across booking platforms
• Assist with owner communications and operational reporting

Skills

STR property management

Guest communication

Operational coordination

Organizational skills

Problem solving

Independent work

Tools

Airbnb

VRBO

Booking.com

Hostaway

Guesty

Hospitable

OwnerRez

Job description

We're looking for an experienced Short-Term Rental (STR) Virtual Assistant to join our growing team! This role is ideal for someone who has hands-on experience managing vacation rentals in the Smoky Mountains, specifically Gatlinburg, Pigeon Forge, and Sevierville, Tennessee.

If you're proactive, organized, and understand the unique operational needs of this market, we'd love to hear from you.

Responsibilities

• Manage daily operations of short-term rental properties
• Respond promptly to guest inquiries and resolve issues
• Coordinate with cleaners, maintenance vendors, and inspectors
• Monitor reservations, calendars, and pricing
• Handle guest check-ins, check-outs, and special requests
• Process maintenance tickets and follow up until completion
• Ensure listings remain accurate and optimized across booking platforms
• Assist with owner communications and operational reporting

Requirements

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge, and/or Sevierville, TN
• Strong understanding of the Smoky Mountains vacation rental market
• Experience with platforms such as Airbnb, VRBO, and Booking.com
• Experience using property management systems (Hostaway, Guesty, Hospitable, OwnerRez, or similar)
• Excellent written and verbal English communication skills
• Highly organized with strong problem-solving abilities
• Ability to work independently in a fast-paced environment
• Reliable internet connection and a dedicated home office

Schedule

• Full-time
• Must be available during U.S. Eastern Time (East Coast) business hours

Preferred Qualifications

• Experience coordinating cleaners and maintenance teams in the Smoky Mountains
• Familiarity with dynamic pricing tools such as PriceLabs
• Experience handling guest escalations and emergency situations
• Knowledge of local regulations and vacation rental operations in the Smoky Mountains